Volkswagen Eugene

We had such a great experience at Volkswagen Eugene, working with Joel! From start to finish, he made the whole process feel easy and actually enjoyable (something you don’t always expect when buying a car). Joel was genuinely fun to work with. He kept things light with his sense of humor while still being incredibly attentive and helpful. One thing that really stood out was how much he cared about making sure everything was just right for our family. He even took the time to help us get our baby camera and car seat base properly set up and secured in our new-to-us 2021 Expedition Max before we left. That level of care meant a lot. We also really appreciated his communication style. He followed up in a way that felt supportive, not pushy. No constant calls or overwhelming messages. And when we had questions he didn’t immediately know the answers to, he didn’t guess or brush them off. Instead, he took the time to research and come back with accurate information specific to our vehicle. That was a huge contrast to a previous dealership experience we had, where we were given incorrect details. Overall, Joel made what can sometimes be a stressful process feel smooth, honest, and even enjoyable. We’re so happy with our purchase and highly recommend asking for him if you’re heading to Volkswagen Eugene!

Chris is my dude! I'm also in auto sales, and to have someone actually be a great person to work with, be patient and follow up with me in a non-annoying way is great! Been wanting a new fast compact hatch, but due to my finances, I ended up with a new Elantra N with a slick manual! Props to Chris and Jose for helping me out, and to the finance managers too! You guys made it easy, and thank you for always reaching out accordingly, and being kind. That's not something you always get as a customer who doesn't have ideal credit, and as a dad, and also a sales consultant, I definitely and sincerely appreciate that! Go see Chris at VW, and Jose at Hyundai in Eugene

We will never buy from another dealership again. Dakota and the sales team made it a great buying experience and they helped us buy the exact the vehicle we were looking for. Definitely a five star rating...

Such a great experience! My sales team Chris, Don and Dylan were authentic, genuine, helpful and SO friendly. From start to finish the experience was easy and fast! I knew what I wanted going in and drove away with the car of my dreams in about 2 hours as opposed to 6 which I’ve experienced at other dealerships. I am so excited about my new Tiguan!!!

I have been a very happy VW ID.4 owner since purchasing my vehicle in Houston, Texas. Unfortunately, after moving to the Oregon coast, my experience with my local dealership has been very disappointing. I am approximately 2.5 hours from the nearest Volkswagen dealership in Eugene. My vehicle currently has an issue with the communication system that affects SOS services, app connectivity, and related features. The vehicle is under warranty, yet I have been unable to get the support I need to have the issue addressed. What makes this especially difficult is that I am a cardiac patient. After undergoing a quadruple bypass and subsequent reconstructive chest surgery, I was approved through my cardiology team for a trained cardiac service dog. My service dog has alerted to medical events and has quite literally helped save my life. The dealership has expressed concerns about my service animal being transported in a loaner vehicle and has repeatedly stated that no loaner vehicles are available. Obviously since this has been months this about my service animal. If something happens to me on the road I pray my family sues them for everything they are worth. As someone who lives several hours away and relies on a service animal, this creates a significant barrier to obtaining warranty service on my vehicle. I am sharing this experience because I believe Volkswagen customers, especially those with disabilities and legitimate service animals, deserve reasonable accommodations and support when seeking warranty repairs. I love my ID.4 and have had great experiences with Volkswagen in the past, which makes this situation particularly disappointing.