Genesis of Waterloo

I had a huge “check engine light” problem and the technicians at C&S went all out to solve the problem. The main tech took time to talk to me and asked great questions like a doctor. Looking at the paperwork, they spent several days and a lot of hours diagnosing the issue. 😀. They also took a lot of time to test drive the car and left me with a full tank of gas. If this was not, under warranty,it would have cost thousands and thousands. Five star professionalism from these techs.

GV80 first visit OUTSTANDING!!! Tony and Luke in Service Great !! Rick Jones and Cody in Sales did an outstanding teaching of set up and use of all the features. Thanks to all of the staff for a wonderful experience!!!!

We finally got our GV80 after waiting 8 months! We are very pleased with our new SUV it’s well worth the wait. On the down side there’s was some cosmetic damage to the hood during shipping, have to take it back in to get it looked at. The sales experience was great we will see how the service goes.

My son & I stopped at this place to look at cars, specifically for 2025 G80. We barely got out of my car & there was a salesperson on our tail the whole time. He did not introduce himself or ask if we were looking for anything in particular. He just followed us around very uncomfortably saying nothing. When I asked him for the specific car, he said... "I don't know, I would have to look." Did he go look? No, he just kept following us. It felt like he was only a couple feet away from us the whole time. It was creepy. I have never felt so uncomfortable looking at cars before. All I know is I more than likely will NOT be looking for my new car here.

Terrible service experience; honesty and integrity questionable. I dropped off my Genesis G70 (~7000 miles) on a Tuesday and was promised it back on Friday. On Friday, they indicated that my G70 would not start and, as a result, they could not return my vehicle; however, mysteriously, on that same Friday, I was able to start my G70 via the app on my phone from 100+ miles away. Dealer subsequently indicated they couldn't find anything wrong with the vehicle--it just wouldn't start. I am highly skeptical that my car would not start. Once the dealer did drop off my car on the following Tuesday, it was absolutely filthy--covered in salt, dirt, etc. Genesis should demand better from its dealers.