C & S Subaru

Had 30,000 miles service done on my Subaru Crosstrek. I live 70 miles away so I have to wait for the service to get done. They estimated 2.5 hours and ended up being a little less than that, which was good. Very friendly and knowledgeable staff. Everyone I have dealt with at C&S has been top notch, from they guy who checks me in, to the person who clearly explains what they are doing and what my options are, to the friendly cashier who takes my payment once the service is finished. And -- their waiting room is comfortable and has plenty of coffee or other drinks. Always enjoy my time there - I get a lot of good reading in.

Shawn was really great to work with. I spoke with him over the phone, we agreed on a price and when I came in he (personally) didn't try to push any fluff packages on me, and just tried to make the experience as fluid and efficient as possible. He was super kind with my kids and did a wonderful job talking me through all the features of the car in a way that made sense. My only complaint is with the finance guy who came out to try and sell us the warranty. I knew I didn't want the warranty and even after I asked him multiple times to "please stop pushing this", told him repeatedly "I'd like to drop this" and "My answer is still no" he kept trying to guilt me into purchasing the warranty and talked to me like I was a child and he my disappointed father. I did not appreciate this one bit. I don't know if this man understands how infuriating it is to feel trapped and talked down to, but he needs a lesson in humility. After I finally got him to stop badgering me about the warranty, his whole demeanor remained cold, pouty, and distant and it was all incredibly unprofessional. I was relieved that after we got all the paperwork signed, Shawn came back and got us happily on our way. I would buy from here again in a heartbeat if I got to work with Shawn and only Shawn. And I am SO happy with my new Crosstrek. Thank you, Shawn, for making something as tedious as buying a new car a smooth experience.

We had a great experience working with Scott Thurn at C&S to purchase our 2024 Subaru Forester Wilderness. We were coming in from out of state which I expected to complicate things but Scott made the process very easy for us. He was upfront and honest about pricing, never pressured us, and had great communication the entire time leading up to the purchase. On the day of purchase at the dealer, he had everything organized and ready to go and nothing had changed from whatvwe had negotiated. Financing through Subaru at the dealership was quick and easy as well. We are really happy with the experience and would highly recommend Scott and the C&S team.

My first time being a part of buying a brand new car. And I love my new Subaru Outback!! The salesman was very helpful and professional and went out of his way to make sure we were happy with our purchase. Thank you Dustin Mathenia!

We experienced 5 months of car problems and sporadically slow (and no) response from C&S staff. From overheating on our initial drive home due to a faulty radiator cap to a malfunctioning fob to a door handle with disconnected wires to undisclosed damage to the undercarriage, it was all-in-all a very unpleasant experience. To top it off, after discovering a chip in the front fender that continued to grow and peel away, we found out--after ordering a CARFAX report--that the car had been in a collision with an animal 2 months prior to our purchase. It was sold to us as a new car (dealer loaner with under 10,000 miles), even though it had been in an accident that disabled the car and required towing. Through our persistence and the help of some accommodating staff at C&S we were able to finally reach an agreement on returning the car as a trade-in on a new car with zero miles. We are now happy with our 2025 Forester Limited, but we will not return to C&S or recommend them to anyone.