Lou Fusz Kia Evansville

From the moment we walked in, Jarvis made the entire experience feel comfortable and stress-free. He was incredibly kind, knowledgeable, and patient, never once making us feel pressured into making a decision. Instead, he took the time to listen to what we wanted, answered every question honestly, and made sure we were completely confident and happy with our purchase. In a world where buying something can often feel overwhelming, Jarvis reminded us that great customer service still exists. His genuine care, professionalism, and commitment to making sure we found exactly what was right for us truly stood out. We left not only excited about our purchase but also grateful for the wonderful experience he provided. If you’re looking for someone who truly puts his customers first, ask for Jarvis. We can’t thank him enough and highly recommend him to anyone looking for an honest, caring, and exceptional salesperson!

Purchasing a vehicle can often be a daunting experience, but my recent visit to the dealership was surprisingly positive. My husband and I had been considering the 2027 Kia Telluride, and I arrived eager to test drive a specific model. Unfortunately, I initially encountered multiple salesmen who appeared disengaged, driving past in golf carts or avoiding eye contact. Determined to find the right assistance, I walked into the store and was warmly greeted by Javone, who promptly offered his help. I expressed my interest in test driving one of the new Tellurides, and Javone informed me he would need to fetch one of the salesmen on duty. To my surprise, it turned out to be the same salesman who had previously driven past me. Given my earlier experience, I requested that Javone be assigned as our salesperson, and I couldn't be happier with that decision. After an impressive test drive, my husband and I decided to purchase it on the same day. Had it not been for Javone's assistance, I would have left the dealership and sought out another location to test drive and buy a car. His kindness and dedication throughout the process was exceptional. When I returned for a follow-up appointment, Javone went above and beyond. He was checking on me and then helped me load stuff into my car. My husband and I wholeheartedly recommend Javone to anyone in search of a vehicle. His commitment to outstanding customer service makes him a valuable asset to the company. Keep up the fantastic work!

Great overall experience for my 21 year old son's first new car purchase. Together, we researched available cars on the lot through the website, narrowed down to two possible choices in his price range, then made the drive to Evansville with the hope of a brand new car versus yet another beater. Salesman Brian welcomed us and showed him both vehicles. He was patient with him, answered all his questions, but most importantly never tried to pressure or upsale him into something he didn't need. All greatly appreciated from the parent side of watching your kid become a responsible adult. Once the best deal was negotiated, the paperwork process was straightforward. By this point, my kiddo was shell-shocked that he was actually leaving with a brand new car and definitely in uncharted territory with all the final paperwork since he had only experienced private owner car purchases. But Finance Dept Bryan was super helpful with explaining the process and not pushy to add on all the "extras" at the end. Again, greatly appreciated. Once the deal was done, Salesman Brian did a full run down of the car with my son before he left the lot. The car was spotless and the gas tank was full. Definitely made my job easy and swayed this parent's dread of dealership car shopping from past experiences elsewhere. Highly recommend this place and Brian & Bryan to anyone.

We recently bought a new Kia Telluride at Lou Fusz Kia Evansville and what a great experience it was! Don Pokorney, the salesman, was so helpful that I came away with a new outlook on car salesman. They usually have a bad rep but Don completely broke that mold in my eyes. He was helpful, pleasant, courteous and accommodating and, most of all, HONEST about the cars they sell there. While filling out the necessary paperwork for the purchase, I was pleasantly surprised by the professionalism of Russell Howe, who got us through all the red tape in record time. The courtesy and professionalism of these people was outstanding! I highly recommend this dealership to anyone and everyone looking to buy a new Kia.

Horrible experience if I could leave 0 stars I would , bought our 2025 Kia from Louisville and bought the extended plan to where we would get 6 free oil changes. Already had 1 in Louisville and was fine , wanted to go to Evansville because it was a little closer and they REFUSED to honor our warranty. Had all of the paper work on hand, called Louisville Kia while there and the manager at Louisville was astonished by the way they were acting and not honoring our warranty. Paid an additional $75 for an oil change ( that we have paid for upfront ) because they were shady people and were completely rude. They over charge which is why they won’t honor the extra warranty you buy even though it was literally from Kia and said they “would lose money”. Will never go back, would rather drive the additional 20 minutes to Louisville. What a joke of a business lol. Would not recommend going to them for anything. Save your time and go to a different Kia store.