University Kia

I came in to Kia dealership to get my 2027 Telluride serviced for a new tire and while doing so I spoke to an employee, Sam, about my outstanding car part. She was not helpful, and was quite rude. However, Ayanna and Stacey were very kind, patient, helpful, and their customer service was more than able to make up for the mishap that occurred earlier. I think they are great assets to this business as they were willing to go above and beyond to correct my experience. Overall, my experience at Kia was good and I would recommend this dealership and the 2027 Telluride. This vehicle is amazing and the dealership is nice and works with you as well.

I was very pleased with the customer service I received from Ms. Ayanna. I came in expecting rude and expensive service because, at every other Kia dealership I’ve visited, the staff acted as if they didn’t want to be bothered. Ms. Ayanna completely changed that experience. She was welcoming, patient, respectful, and truly cared about helping me.I was actually considering leaving and finding a less expensive place, but her patience and professionalism made me stay. She even sent me a video showing the two nails in my tire, which I really appreciated because it helped me understand the repairs that were needed. I also want to recognize a young man named Tavon Eddy for his outstanding customer service. He made such a positive impression that he made me want to buy a car that day. When others didn’t acknowledge me, he did. I also noticed that he spoke to everyone around him and made people feel welcome. That kind of kindness and respect goes a long way.We should always take the time to show gratitude and appreciation to people like Ms. Ayanna and Tavon who make customers feel valued. Too often, great customer service goes unnoticed, but these two deserve to be recognized for the way they treat people. Because of the exceptional service I received from both Ms. Ayanna and Tavon, I referred my friends to Tavon and have already recommended this dealership to others. I’m also planning to trade in my 2025 vehicle soon, and the experience I had here is the reason I look forward to returning.

Amazing experience. Came in for a recall part and ended up trading in my Telluride for a new Carnival. Steven Little was professional and knowledgeable and made it an enjoyable experience. Charles was great with the financing, he was kind and efficient. Penelope was the last person to help us before we left. She made sure I knew how everything worked and that I was satisfied with how the day had gone. Easily the best car buying experience I've ever had!

We bought two K4 vehicles at the same time last Saturday during a sales event and Jo, she was the best salesperson ever! Penny got our daughter's vehicles ready for delivery and everything went smoothly! This is an amazing dealership and our children love their new cars! Great prices, even better people!

RUUUUUUUUUUUUN!!!!! This place is trash! Arthur should spend less time making commercials and more time hiring a competent, empathetic staff with customer service experience and actually has an idea on what it takes to be in their role. I don’t see how this place operates with the people they have in place. Purchased a car on May 4, 2026. Noticed a severe transmission leak. Car quit on me. Had to towed to dealership. They fake act like they cared when I arrived. Ant (Service) called me only a few hours later to have me come back this next morning. Told me that he could not tell me the findings over the phone. Proceeded to tell me to come in and talk to Eddie and Nick. (When I tell Eddie this, he has no recollection of saying such thing) Mind you, when I arrived….Ant and Nick are miraculously off. So I’m left to deal with Eddie & Karen (Sharon Vickerson). Eddie asks me “What happened to the vehicle” With Karen in the corner I begin to explain. When I go to pick up my phone to show pictures, Eddie stops me and tells me the car has damage. I tell him that that is not even possible. I haven’t hit or ran over anything. They have no pictures or reports of said damage. Just empty, false accusations. Sharon, as a literal body in her position couldn’t decide whether or not she knew what the damage was. It was at this point Sharon goes to start the paperwork. Why were the findings not already submitted in the system for you to have handy to explain to me instead of pulling me into a room playing dumb like you didn’t know anything. She then proceeds to mock me and be extremely rude and sassy. I don’t know how she looks at herself in the mirror as a human. Extremely uncouth. No empathy, sympathy, or an ounce of care. When I go to my car. The hood is still popped up, back seat folded with under carriage just thrown back there. I immediately tell Eddie that this is unacceptable and to put my vehicle back together. MIND YOU! the original reason for my set appointment wasn’t even complete. So now I have a random car accessory just laying on my back seat. Come to find out, I was involved in a parking lot hit and run. Neither Eddie or Sharon apologized. They literally treated me like I intentionally damaged the car and brought it to them to fix. Extremely nasty and unprofessional. & of course, at this point, I’m the “disgruntled customer”. Rightfully so. Eddie and Sharon seem to just be there for a check and decoration. Appears as though none of the staff care for her either. Hopefully she’ll be handed her pink slip soon. She never emailed me pictures of said damage. Nor did she follow up while I was there to see if I received them. Just pathetic. Ant in Service - don’t tell a customer you’re going to take care of them and don’t. Same goes for Nick. Very sickening experience. DO BETTER!! On top of all of the other “professionalism”. Eddie proceeds to spit out his chew dip between accusations.