Key Chevrolet of South Burlington

I was able to work with Sophie, and she was amazing! I cannot recommend her enough. It was quick, easy, and not the typical run around when it comes to buying vehicles. She was able to take what I wanted into consideration and get me both the deal and vehicle I was looking for. Any of my future car needs I will reach out to Sophie! She goes above and beyond and is so friendly. A few days after I bought my vehicle, I brought someone down for their first car buying experience and Sophie once again hit it out of the park. She made it not only easy, but shared how awesome it was for a young person to be making such a great adult first step!

Will was one of the most attentive salesman we have ever dealt with! Not pushy listens and delivers a great deal for us and a real friendly feeling. Very reasonable prices with no bs! We love our new used Chevy pickup! Thanks folks at Key Auto!! Mike and kim

Went in for regular maintenance and a couple warranty issues that another dealership gave me a runaround about. In less than an hour my warranty issues were addressed and they were able to take care of them same day, even though they were busy! Their service team is very attentive and accommodating. The dealership is clean with a comfortable waiting area with snacks, Keurig coffees and water. Very impressed and will continue to service my vehicle here!

From first contact through to driving off the lot, everything about my experience was exceptional. Each team member was friendly, answered all my questions quickly and clearly, only sold me things that made sense for my best interest, and went the extra mile to ensure I drove off the lot with exactly the vehicle and ad-ons that I wanted and needed and that I left feeling fully happy and confident in how to operate the vehicle and software and what to do if I need service or other assistance in the future. Best dealership experience I've ever had!

SALES and SERVICE Had to shorten review SALES (2 purchases) My wife at the time handled most of the back-and-forth with the sales Person at Key with the first vehicle purchase (I will avoid using names, bc some1 else gave her a 5 review). She reached out to several different Dealerships, but this salesperson was extremely persistent and promised that it would be no issue for her to get financed for a particular vehicle After asking for all of her information to run the check. Fast forward several weeks and the sales person told her she needed to choose a less expensive car and that I would have to be on the loan as a cosigner (When the overall truth was that I needed to be the primary applicant). A regular theme of manipulating the truth. I did not know much of the back-and-forth that had taken place before we had visited until after I purchased my second vehicle from this establishment. I do wish I had taken it into consideration before beginning the long painful process of the second interaction with this business. Less than a year later, a different vehicle that we owned was having major transmission problems. When I brought it to a transmission specialist on Shelburne Avenue, they attempted to take apart the transmission and fix the problem. Unfortunately, that made it worse and they said it was unable to be fixed so I would probably need a new transmission. I decided to explore trading it in because I needed a reliable vehicle for work and couldn’t wait and didn’t want the expense on an eight year old vehicle. Since the sales person from Key was texting my wife regularly asking her if we were ready for another or if we knew anybody who was ready to explore purchasing a vehicle, she had mentioned the situation to the Saleswoman. Since I am a glutton for punishment, I thought this was a good idea because it was less than a mile from where the vehicle was located and I did not want to drive it long distance in case there were any problems. However, I was able to leave it At the transmission place for as long as I needed, so I did not want to move it unless I was definitely trading it in or having work done somewhere else. When this was mentioned to the sales person, she said not to worry and that I should easily be able to get a payoff and Down payment. When I got it there, I was offered $3000 less than what was owed/$5000 under book value, (to be fair it had some Transmission problems. However, the sales person knew that and said “not to worry,” “drive it over”). When I received that info, I drove off the lot and went to Ford because I was truly looking for a Ford Maverick (A very inexpensive, midsize truck with excellent MPG that had a TOW HITCH). Unfortunately, these were on back order for months. Meanwhile, My wife was fielding text after text from the sales person at Key. After explaining to her that this is what I was looking for, she said “We have plenty of trucks at that price point with Similar MPG.” When I went to look at the options, I learned that “Similar price point” meant gas killers that were almost 10 years old. This wouldn’t work and She knew that (another lie to get me in the door) Almost a week had passed since signing the papers on a much different vehicle than I went in for and I was told it was “still in service being detailed because they are super busy”. When I went to Key to take a look at it, I was basically told that my car was in transit, still in California and was actually NEVER ON THE LOT like I had been told. SERVICE Last week, my rear camera stopped working on the car I didn’t really want and somewhat regret purchasing, so I called SERVICE to see if it was something they covered. They said no, and how much it would be to fix but kindly told me to they would take a look at it to be sure it wasn’t something else. The $200 DIAGNOSTIC FEE WAS (kindly lol) NEVER MENTIONED OVER THE PHONE and I was shocked after driving the hour to get there. I should have known that something like this would happen and that this dealership would not be this courteous. I left without even a “my bad”