Heritage Automotive Group Inc.

We bought our 2015 Tacoma from Heritage and have them service said truck. The staff at heritage is great, we bought from Alex, who works with us to get us into the right truck! He’s awesome. We also work with Dana in service and she is awesome too. I personally know a few of the service techs and they are great people, decent hockey players. I would absolutely check them out if you are in the market for a new car or truck.

Very pleasant to deal with. I also love that they allowed me to bring both of my dogs with me for my appointment. Even though it wasn't necessary they provided water and treats for my dogs. I'll definitely be using them again.

Stupid me, I didn't realize that my car's state inspection was about to expire in a couple days. In a panic, I dropped my car off without an appointment that morning before it was due and they were able to look at it the very next day. The service writer called me the next day and explained that my steering rack was bad and would not pass inspection. He gave me a quote and explained that the part was $500 but the job itself would be very labor intensive because my Chrysler had a poor design that usually did not come apart easily and would probably need some welding to shore it up. He told me it would probably take them at least a week to get the parts in stock and then have time to work on it. I agreed and less than 72 hours later, they were able to get the parts and fix it, way quicker than they estimated. The repairs also were a tiny bit cheaper too than he had estimated because mine had come apart a bit easier than usual. The car has never been better and I have a new inspection. Of course next year, I will endeavor to make an appointment for inspection well ahead of time to allow for such unexpected repairs , but even without making an appointment, and with an unforeseen repair, they still got me my car back in a much timelier manner than I ever would have expected. I have to say that their service department are like miracle workers for taking care of me and returning my car much safer condition than I had brought it in.

I bought a vehicle here in 2013. Have had it serviced here ever since. Quality of service was really good up until 2020. Service post-pandemic has been subpar. The work has been fine, communication while my car is there is non existent.

I bought a new Bronco less than a month ago. Two weeks ago I had an engine sensor go off. Called service and was told I couldn’t get in for two weeks and it was safe to drive. Had to park it this past Tuesday as the same sensor went off and the additional check engine sensor went off and it lost power. It was towed to the dealership on Wednesday and I’m being told they will most likely not look at it until the original service appointment which is 5 days from now. I am very disappointed with the customer service as my husband and I have called repeatedly since it was towed and no one has given us a definitive answer. It was not until 4:45 this afternoon that I finally got someone from Service to give me the bad news that they have not looked at it yet and most likely won’t look at it until next Wednesday. I have never had an experience with a service department that communicates so poorly. Also, how are they not able to look at it when it is sitting on the lot? I find it tough to believe they can’t fit it in to even run a diagnostic. It’s a brand new vehicle less than a month old. I can’t decide if this is a reflection of Ford in general or the dealership as I am a first time Ford owner.