Carter's Cars Inc.

I have purchased many cars over the years and I recently found Carter's Cars online (I honestly wish I found them years ago). I went there on a Saturday looking for 2 cars, 1 for myself & 1 for my daughter. Austin & Jason listened to what we were each looking for and found us our perfect cars. I was unable to test drive the car I was interested in before I had to run my daughter home for her to go to work. I went back after dropping her off. I was able to test drive the car when I went back, all of the paperwork was completed, signed & I was back home in about 2 hours, maybe 2 hours 15 mins & I live a good 20-25 mins from their dealership. My daughter & I went back 2 days later on Monday & she purchased her car. Again we were in & out of there in no time (about an hour). Jason & Austin are extremely knowledgeable. They know everything about their inventory without having to go look something up, they answer every question without hesitation or making you feel small. They are respectful & they don't try to talk you into a car that you are not interested in. They are more concerned about you purchasing a car that you love and want. It was such an amazing car buying experience that I will not go to any other dealership again. I will always go back to Carter's Cars!! Not only is the car buying experience top notch but the Service Dept is just as great! Chad & his team are also extremely knowledgeable. Everyone at Carter's Cars goes above and beyond!

After my rust free, unicorn of a Tundra was totaled by a distracted driver, I was feeling pretty defeated about finding another clean Toyota. I found Carter's cars and noticed many of their vehicles are clean and from down south. I contacted them regarding a rust free 4runner in great shape and got in touch with Austin, who was able to immediately advise me on what I'd need to drive the car home the next day. Austin and the whole staff at Carter's were super professional, communicative, and friendly. I showed up the following morning and drove my new 4runner off the lot 3 hours later. Can't recommend these guys enough - I'll certainly be going back for regular services on my car as well, as their labor billing rate is significantly lower than any competitors in the area. Thanks a ton guys - the new rig is running great!

My son and I visited several used car dealers in the greater Burlington area looking for a solid first car for my college son. Austin the sales rep at Carters was head and shoulders above the rest. Not only did he deeply understand each of his vehicles on the lot he connected and related with both generations presented with my son and I. He laid out many options without the pushy salesman feel and ultimately sold us the best car at the best price. I believe Austin is an example for others to follow in this space. Our experience was 5 Star with Carters and we will recommend them going forward. We will also try out their service department in the near future which I’m sure will not disappoint.

We would definitely return to Carter’s Cars to purchase another vehicle. We stopped in on a Saturday afternoon, closer to the end of the day, and Austin worked with us to get the right vehicle for our son who was purchasing his first vehicle. We did not feel rushed and Austin treated us like valued customers. Both Austin and Jason worked with us to get a few items addressed with the vehicle, making sure the car was road ready. While prepping the vehicle for pick up, Carter’s Cars noticed an issue with the radio / navigation and contacted us to let us know it would be fixed. This was one of the best car purchase experiences we have had. They do value customers and work hard to maintain that. This would be my first stop if I need to purchase a vehicle in the future.

I have purchased three vehicles from Jason and Austin over the years and have even sold them one of my trucks. While my previous experiences were never perfect and included the typical used-car sales tactics, they were generally acceptable. Unfortunately, my most recent experience was extremely disappointing and unprofessional. On Saturday, June 20, I visited the dealership intending to purchase a vehicle with cash. I had the funds available and specifically asked if I could leave a deposit or down payment to secure the car. Austin informed me that the vehicle was not ready, had not yet been inspected by the shop, and that they could not accept a deposit. He told me they would evaluate the vehicle after the weekend and contact me on Monday. Monday came and went with no communication. I called shortly before closing and was told by Jason that nothing had changed because they were busy, but Austin would contact me Tuesday morning. Tuesday passed without a call. When I followed up that afternoon, I was told they still had not looked at the vehicle and that I should expect an update Wednesday. Once again, no one called. On Thursday morning, I contacted the dealership yet again seeking an update. Jason then informed me that someone else was coming to purchase the vehicle on Saturday, despite the fact that they still had not completed their inspection of it. I asked what happened to the sticky note Austin claimed had been placed on the windshield with my name and phone number indicating my interest. Jason responded that there was no sticky note, that they do not do that, and that he had no idea why anyone would have told me the vehicle was being held for me. To make matters worse, when I spoke with the owner, I was told that if I wanted the vehicle, I could place a deposit and purchase it once it was finished in the shop—the exact option I requested from the beginning and was told was not possible. In the span of a few days, I received three completely different explanations from three different people. Despite making it clear from day one that I was a serious buyer with cash in hand and willing to leave a deposit immediately, the dealership failed to communicate, failed to follow through on repeated promises to call me back, and ultimately sold the vehicle to someone else. The issue is not simply that I did not get the vehicle. The issue is the lack of honesty, consistency, and professionalism throughout the entire process. As a repeat customer who has conducted multiple transactions with this dealership, I expected far better treatment and communication than what I received