Rivard-Royall GMC

Austin and Team did a great job of making me feel comfortable and answered all my questions without any pressure to buy. I was so happy with the experience that I went ahead and bought my truck after my first interaction with them. I never do that as I am a shopper and never rush a big purchase. They made me the deal I couldn’t refuse and the rest is history. I also want to give a shout out to Eric in service as well! He got me set up, accessories installed quickly, and got me on my way! Thanks Again to the entire Team at Rivard Royall for a wonderful buying experience! 5 Stars!! Highly recommended!!

My experience with purchasing my vehicle at Rivard-Royall GMC was excellent. Charles Oliver is an awesome salesman; he made sure that I got the perfect vehicle to fit my needs. This dealership has the best customer service I've ever seen. Thank you so much.

I visited this dealership hoping for a straightforward experience, but it ended up being pretty underwhelming. The wait times were excessive, and it felt like nobody was really on the same page regarding the inventory I wanted to see. I had to ask multiple people just to get a simple answer about features, which really killed the mood of buying a new vehicle. I left feeling more stressed than excited, and it is safe to say I was disappointed by the lack of clear communication and helpfulness.

STAY AWAY FROM THEIR SERVICE DEPARTMENT!! I haven’t dealt with their sales dept but I’ve had the worst experience with their service department. Keep in mind I only took my 2024 Sierra for a simple oil change and fuel filter on Friday 05/01. I take my truck home (luckly) and the next morning as I’m driving off I see oil on my driveway. Oil was leaking from the filter. I get it things happen, so I take it back Saturday 05/02. After a while they call and say it just had to be retightened and offer a free oil change for my next visit. I bring it back home and believe it or not the next day the leak is STILL there and this time it’s WORSE. A free oil change just won’t do it if I end up having engine damage on a $70k truck. You would think for $349 the least they can do is get the job done right the first time. My honest advice to anyone planning to come here is if you value your car, engine, and money, STAY AWAY from their service department. Besides being back for a 3rd time now and having to figure out what is really wrong with it, I now have to pay someone to come get these 2 oil stains off my driveway.

I reached out Friday through my capital one auto navigator app. The vehicle that I was interested in was a 2023 Honda Pilot with 43,234 miles. Priced at $36,998. The listing just had stock photos, so I texted the dealer to ask for more pictures of the vehicle since I live an hour away. Jamie did send me a lot of great photos of the car both in and out. But I noticed in the picture of the dash the Honda showed it had 50,296. While I do understand vehicles do get test driven and what have you, but this is a 10,000 miles difference. This seems like a lot for a vehicle that was just acquired on the lot. When I did mention it to him, and asked if there was any “wiggle room in the price”. He quickly responded with no we don’t haggle, but didn’t mention the mileage difference at all. I then respond with I just think a 10,000 mile discrepancy is a bit much. This is when I was shocked by Mr.Diltz’s response he texts back and says “ We just got it, so that not going to happen. Not to mention it’s fully loaded. So Asian or Indian family will buy it as usual if you no longer want it. Thats seems to be the norm for any Honda we get.” So is this how we do business in this world we live in?