Krenzen Honda Nissan Lincoln

David H. was such a helpful and patient salesperson throughout my buying process which spanned months. He alerted me when a vehicle in my make/model/miles range came in and was patient when I really took my time to think through until the ultimate purchase in the end. Highly recommend!

The Team at Krenzen's is excellent. Arrived for our scheduled appointment with no waiting. Our service was done when told it would be. We find the review of the vehicles condition most helpful. We have used Krenzen's service department for years and have never been disappointed.

We have been with Krenzen Honda for the last 40 years! It all started with my father-in-law when he bought a Honda Odyssey van that eventually came to us and we just loved it! My husband and I have purchased two Honda CRV‘s one was a 2014, one is a 2020. My daughter has at least two CRV‘s from Krenzen Honda and they bought a brand new CRV just recently and a new Pilot. We also had probably one of the first CRV’s that were made that had the tire on the back of it and that was still running and it was over 300,000 miles! The only reason we had to get rid of it is because of a snow plow plowed into it and totaled it, which we were very sad about. So we have gotten many, many,many vehicles from Krenzen. They are a part of our family in terms of doing business with them. They have excellent cars, vans and so much more! We just love them and they’re also kind, treat us with respect and love! Also in the service department there’s JOE he’s the manager I believe. He is just such a sweetheart. He treats me with such respect, he’s so kind, he really listens to me. It’s just great! The people in the service department where you pay for your service and such they’re wonderful and the person that greets you when you walk into Krenzen Honda is always professional and kind. I just can’t say enough good things about Krenzen Honda. I will definitely do business with them again. I appreciate them and they are A+ number #1 in my book.👍🏻

Luke was a great person to work with! Smooth process all the way through with our used car purchase. This is our 4th Honda from Krenzen and have a good experience each time.

I recently brought my Nissan Frontier to Krenzen Nissan because the ABS and traction control lights were on, which also disabled my 4x4. I paid $200 for a diagnostic, expecting that a dealership would be able to accurately identify the issue, after my local mechanic could not. I was given a confident diagnosis that the problem was an incorrectly installed wheel speed sensor. Based on that assurance, I scheduled the repair. That’s where the experience started to fall apart. I took time off work and drove two hours to the dealership for my appointment, only to be told after I arrived that they didn’t have the part and couldn’t work on my vehicle. No call, no warning—just a wasted four-hour round trip. I told them during the initial diagnosis that I lived two hours away so you’d think they could have informed me at least at the end of the previous day. I was told I would be given a discount for the inconvenience. The appointment had been scheduled for over a week. I had to leave the car there at the shop for a few days for what was supposed to take a couple of hours, and find rides back and forth to the dealership. When the sensor was finally replaced, I was informed that the replacement did not fix the issue at all. The original problem remained exactly the same, meaning the initial “diagnosis” I paid 200$ for was incorrect. Despite this, I was charged $1,200 ($400 more than the original estimate) because the job supposedly took longer than expected. This was not run by me at any point prior to me coming to pick up the vehicle. So to summarize: I paid more than quoted for a repair that didn’t fix the problem, based on a diagnosis that turned out to be wrong. When I raised concerns, I was told there was no flexibility on the bill and that a service manager would call me the following Monday. That call never came. This experience shows a complete lack of communication, accountability, and diagnostic accuracy. Dealerships charge a premium because customers expect expertise and reliable service. In this case, I received neither. I would strongly caution anyone considering bringing their vehicle here for diagnostic or repair work. This is also the only negative review I have ever written but have felt strongly compelled to do so from this totally negative experience.