MOTORCARS OF KALAMAZOO

literally prolly the only dealership that wont rip you off an actually cares about their customers an they have great employees like chris pickett who got me in my 2022 durango fast with a free detail. highly highly recommend going to these guys for whatever car your looking for !!!!

Had a fantastic experience here, and a huge thank you to LC and Simone for making it happen! From start to finish, they were professional, friendly, and genuinely made the whole process smooth and stress-free. No pressure, just straightforward help. The Acura I wanted was in Lansing, and they had it transported to Kalamazoo the same day I wanted to test drive. The car was clean, well-maintained, and exactly what I was looking for. 10/10 would recommend!

George. H sold me a vehicle some years ago and this time my truck was totaled during the storm we had to come through Lansing area, I seen this Lincoln MKC 2017 on the website. I called George the following morning test drove it and online didn't completely show how nice this vehicle drove! It looks wonderful and well kept inside and out online pictures! George showed great character during our test drive and that's what ultimately sold me on the vehicle!

Simone and Chris are absolutely amazing. Simone took the time to hear me out and work with me and my life situations. Being a single mom and limited funds she still got me in my dream car! I couldn’t have asked for anyone better than these two. There were lots of hiccups along the way but they worked hard for me and got it done I’m so excited and happy with everything. When it’s time to get again I’ll becoming back but the next purchase will be a dodge pick up so keep me in mind when it’s about time to buy again lol thank you so much both of you!!!

I purchased a Jeep Wagoneer from this MotorCarsOnline location on December 8, and the situation has now been ongoing for nearly three months without being fully resolved. Shortly after leaving the dealership and beginning the drive home, the vehicle started displaying electrical warning lights and sensor alerts. The vehicle was also leaking oil due to a loose oil filter that had not been properly tightened. When I contacted the dealership about the warning lights, I was told in writing that they “knew what the issue was” and that they had already spoken with their service department about it. Despite that, the vehicle still required diagnostic work at a Jeep dealership to address the problem. There were also issues regarding the spare key. I was told in writing that the key would go out in that day’s mail, but that never actually happened. After several weeks of follow-up it became clear the key had not been mailed. During the process of trying to resolve the missing key issue, a staff member even asked whether I would be willing to sign an NDA before they sent payment for the replacement key, which was surprising given the situation. Another major issue has been the warranty paperwork. The warranty was supposed to reflect commercial use with unlimited mileage and a $100 deductible, since the vehicle was purchased in my company’s name and is used for work. However, the warranty was processed incorrectly and has required additional time and effort to correct. I have made multiple attempts to resolve these issues directly with the dealership, including speaking with the general manager, Mark, who informed me that the matter had been placed on Simone to handle. Despite that, I still have not received direct communication from Simone to finalize the remaining warranty correction. At this point, I am simply asking for the vehicle and warranty to reflect the terms originally agreed upon at purchase and for the remaining issues to be resolved. I hope the dealership will reach out so this situation can be resolved before I need to escalate the matter further.