Future Chrysler Dodge Jeep Ram of Fairfield

Kennith was great and helped us get the Jeep we wanted at a great deal that was fun and easy to buy the Jeep. The sales and finance manager were also great and easy going and happy to put a deal together. Great job a d I would recommend the team to anyone looking for a new ride to visit and say Geoff sent you!!

I bought my 2023 Purple Reign Jeep from Concord Dodge at the end of September. I emailed them the next day about issues, and never heard back. When I finally drove back down there to express my concerns, I was completely blown off and pushed on to the Fairfield dealership. From the moment I stepped through the doors and told them that my tire was low almost every single time I got in it to drive, I had a major fluid leak, and cosmetic damage that was not disclosed when I bought it, they bent over backwards to help me. Sean, in the service department was amazing. He was able to take care of the repairs needed in a timely manner, and helped me figure out the things that would have cost me money even though Concord Dodge had to have known when they sold it to me. He went above and beyond. He made sure that I had rides back and forth to the dealership, since Concord Dodge would not answer my emails or return my calls to secure a loaner vehicle. He kept me updated on the process of the repairs throughout the whole process. It was a very frustrating time, considering that I had been dreaming of this Jeep since they released the color in 2023. I waited two years, to be sold a damaged vehicle. Sean was very empathetic with me. If I ever have any service or repair needs, I will make sure to contact Sean and Fairfield Dodge. Thank you to Sean and the rest of the staff for making this as painless as possible.

World Class Customer Service! On February 27th I purchased a Jeep Gladiator Rubicon from this dealership, and the entire experience exceeded my expectations. From the moment I walked in, the team was professional, knowledgeable, and genuinely focused on helping me find the right vehicle, not just making a sale. They took the time to walk me through the Gladiator Rubicon’s features, capabilities, and options, ensuring I felt confident and informed throughout the process. The financing process was smooth and transparent, with no surprises. Communication was clear, timelines were honored, and every question I had was answered thoroughly. I especially appreciated how respectful and efficient the team was, they valued my time and made the experience enjoyable. The Gladiator Rubicon is an incredible vehicle, and I couldn’t be happier with my purchase. If you’re looking for a dealership that operates with professionalism, integrity, and strong customer service, I highly recommend them. Thank you to the entire team for making this such a great buying experience.

The customer service was excellent. Raudel was very helpful with the process of getting our jeep being repaired. Also, he provided us with the ride to enterprise rental car since we don't have a back up car. Our Jeep was repaired successfully . Upon picking up our jeep, the check out person was very informative and we were very pleased with our repairs. Thank you so much.

Very disappointing first and last visit to this dealership. I scheduled an oil change service appt for my Jeep a week ago for 745am today. I arrived this morning at 720 am and was the first person to check in. My first indication of trouble was the $285.00 per hour labor charge. I know being a mechanic is hard work, but dang Doctors dont make $285.00 an hour for labor and they save actual lives! I told the advisor I would pick my Jeep up after 5pm when I get off of work. So, let's do the math, 745am until 545pm=10 HOURS! Keep two words in mind, oil change. I arrive at 545pm and the advisor says he has some bad news... They didnt get to my car. What! I didnt yell or get mad out loud, I promise. He said they only had three technicians and I could reschedule or leave my car there and they would take care of my OIL CHANGE in the morning. How am I the first appointment of the day, with three technicians who had my car for 10 whole hours for an OIL CHANGE and Im the one who didn't get service. I wasn't a walk in, I had the first appointment! This is why dealership service centers are going out of business. AND you thought I would ever, ever come back there? Not even if the service was free. Back to a small yet professional auto business I go. Where customer service matters. Nope! Too many fish in the sea. Beware of this place. Don't Do It.