Cavenaugh Hyundai

I had an amazing experience working with Rob Ahrens at Hyundai in Jonesboro! From the moment I walked in, Rob was extremely friendly, patient, and knowledgeable. He took the time to understand exactly what I was looking for and made the entire process of getting my Hyundai Tucson smooth and stress-free. Rob went above and beyond to answer all my questions, explain every detail clearly, and make sure I felt confident with my decision. He never pressured me and genuinely wanted to help me find the perfect vehicle. Thanks to him, I drove away in a Tucson that I absolutely love. If you’re looking for someone who truly cares about their customers, I highly recommend asking for Rob. He made the whole experience easy, enjoyable, and memorable!

Cavanaugh failed to properly detail new vehicle prior to delivery. Bed and engine compartment are filthy, not touched by new vehicle detail department. I sent pictures to your sales manager. I’ve bought numerous new vehicles and this is the worst delivery I’ve experienced. Very disappointing! You asked for an honest review. I wish my experience had been better.

I have been very disappointed with my experience with the service department. The communication is terrible. April is the worst service representative I have ever had to interact with. Customer service is not a thing here! They do not value their customers. April is rude and acts as if the customer is a burden. They do not follow up, keep their commitments or treat people with common courtesy. Asking for a timeline is a reasonable request from a customer especially when they have a job. I just purchased another vehicle and its sad that I had to go to another state. They will NEVER have my business again not even for an oil change. Businesses who employ people who act as if they are doing you a favor by doing their jobs....I will take my business and my funds elsewhere. I dont mind driving:)

I had a very disappointing experience with the service department. I brought in my 2017 Hyundai Accent and was quoted $170 to replace two headlight bulbs. I was told that the bulbs for my vehicle were more expensive and more difficult to replace because of the year and model of the car. After leaving, I researched the bulbs used in a 2017 Hyundai Accent and found that they are standard 9003/H4 bulbs that are readily available at auto parts stores. I purchased the same bulbs myself for about $40 and replaced them without professional assistance. When I questioned the explanation I had been given regarding the cost and difficulty of the replacement, I did not feel that I received a clear answer. That experience, combined with other maintenance recommendations I had received, left me concerned about whether I was being quoted a fair price. I was also told to be careful not to damage the headlight assembly if I attempted the repair myself. After inspecting the vehicle and replacing the bulbs, I did not find the process to be nearly as complicated as it had been presented to me. Additionally, I specifically asked to see the condition of the brake fluid before deciding whether a brake fluid flush was necessary. I was never shown the brake fluid or any test results indicating that it needed replacement. Despite my request, the brake fluid service was performed anyway. This was frustrating because I wanted the opportunity to make an informed decision before authorizing the work. For reference, I have attached the maintenance recommendations I was given at approximately 100,000 miles for my vehicle. The information I was given regarding the headlight bulb replacement, as well as my experience with how service approvals were handled, made me uncomfortable with the overall transparency of the recommendations. For that reason, I would encourage customers to obtain a second opinion and do some research before approving repairs or maintenance recommendations here.

Buying experience was a five star. The service dept. is a minus 5 star. I brought man new Santa Fe in for its first oil change in March. Whoever did the service didn't reset the meter. My car keeps telling me I need an oil change. They also had to order a part because they said the holes were cut wrong. I have been back twice but service was closed. The dealership is fifty-six miles one way. I try to stop by when I have to go to Jonesboro for other business. Sales says they have a new AI phone system. They say they haven't figured out how to use it yet. I have left multiple messages. No one has called me back. I will be looking for a new place to take it for service. I would not recommend doing business with this dealership.