Les Stumpf Pre-Owned Vehicles

I am so happy I chose Les Stumpf to purchase my very first car! Reggie was extremely helpful and gave honest opinions and advice. As a new adult that had no idea what I was really looking for or what to look for, I am so thankful to have had Reggie’s help. 10/10, would recommend.

Me and my Husband went to this dealer looking for a car to purchase. Its been a long time since we had purchased a car and didn't have any idea how to start. Thanks to Kevin Locke the sales person that helped us, it was not as hard as we thought. Kevin went out of his way for us. He gave us all the details of the car the were interested in and he also made sure that we were well taken care of . Brent at the finance department made it so easy for us to get the loan that we needed to purchase the car. I would say this has been a great experience and I would recommend Stumpf Auto dealer to everyone.

Would not budge on $200 difference. I guess they would rather have inventory sitting? ***Update*** I was called back and offered to make the deal where I wanted it to be. Brent was great over at the pre-owned side! So, from two stars to four.

Didnt even follow up with a call. Sent a txt. Was not a bad place, just thought that it would have been more appropriate to call or even email instead of a txt.

Let me preface by saying, I was at my third visit at the pre-owned Les Stumpf vehicle Lot to further discuss a car that I was seriously considering to purchase. I noted during my test drive, a noise emanating from the vehicle, which I asked if that could be addressed prior to purchase. My request was given to ‘Paul Cotter’, (Sales manager at the pre-owned car lot.) When I addressed my concern with the vehicle, he immediately discredited me by telling me that he wasn’t investing any money in the car, and that he didn’t care if I bought it or not, but he would ‘sell it to someone else or send it to ‘Manheim auction’, and that my business wasn’t valued over a noise I heard. Let alone, not also did he dismiss my observation of a possible defect with the vehicle, he was extremely abrasive with his responses, made no eye Contact while staring at his computer, used hand gestures to wave me off, like I was bothering him. FYI, this was the first time I’ve even met Paul, and this is how I was treated when I had money to hold the vehicle, in which I wanted to close out by Friday. So not also did he destroy the credibility of Les Stumpf within less than five minutes of this interaction, he’s also a reason why people don’t want to frequent dealerships any more with these type of negative-passive-aggressive interactions. [On a side-note, there is a _second_ negative review that specifically mentions Paul’s rudeness that happened to another customer as well.] Paul needs remedial retraining on how to handle customer interactions, and this whole ordeal could have been avoided, if Paul Cotter had just expressed a more positive and willing attitude to execute a car sale, which he failed miserably. And because of this interaction, I will exert as much effort as possible to destroy any future recommendations to that dealership, all because of one hateful, bitter sales manager, with Paul Cotter. On a semi positive note, I had a great experience meeting the sales representative at the used car lot with ‘Dan’ and I expressed my complaint to Eric Gafner, who was very receptive to what I had to say, and was far more respectful. Hopefully, that type of interaction I had with Paul Cotter, will be the last for any customer have to deal with someone as hateful as he was. In my honest opinion, Paul needs to retire and/or be terminated like ASAP and be replaced with someone that is not as jaded as he is.