Hertz Car Sales Seattle

Anela and Sergio were beyond nice and helpful during the entire car buying process. They worked with me to help me understand all of the details every step of the way. They were very polite and considerate towards my needs, and were even willing to stay an hour late to allow me time to grab additional documentation needed for my application. It is pretty evident to me that they both care a great deal about making their customers happy. I got an extremely competitive price on a 2024 Nissan Altima SV in an incredible color, and I could not be more happy with it. Thank you to the both of them!

I would like to formally acknowledge the management and staff at Hertz Car Sales in Burien for their outstanding customer service during our recent visit and vehicle purchase. As a former General Manager and Sales Manager, I am well-acquainted with what constitutes exemplary business practices, and the team demonstrated these qualities throughout our experience—from the moment we arrived on the lot, selected our vehicle, and completed the purchase process. Each phase was managed seamlessly. Our initial greeter, Chandler, facilitated a smooth handover to Tim for sales responsibilities. All questions and concerns were promptly addressed with the assistance of General Manager Kyle, and the financial procedures were efficiently and seamlessly overseen by Finance Manager, Elizabeth. All in all, I would give this team a “10” for all aspects of this transaction and sale.

Elizabeth and Sultan took care of us like family. Could not have asked for a warmer, smoother interaction. This our third time coming back — and it started from Elizabeth’s initial service. Her work here is a true asset to the company. Sultan helped us out during our third time coming back and he was incredibly patient. We formed a very hospitable bond. — Mehari

Although my initial trip here i met with Anella who seemed genuinely interested in helping find a car. There was absolutely no follow through. I made 5 phone calls and no return calls. I was put on hold for over 10 minutes and no one seemed interested in helping me. I left my number several times and absolutely no one got back to me. So unfortunate as I was ready to buy a car outright.

Buyer beware. The Hertz car rental (unlike some other rental car sales) appears to be scammy when it comes to pricing. Especially their claim of No Haggle Pricing... In our experience when you come in to check out a car, what they don't tell you is that they increase/ change prices daily and don't honor the price at the time of test drive. And these increases can be thousands of dollars for a vehicle in jist a day!!! This is especially an issue if you the customer don't want to finance the car from them and so can't start financing paperwork right away. They dont accept personal checks so you have to go get a cashiers check and by the time you get to it, even the very next day, they will stick you with the higher price $$. And once they stick you with the higher price, even if you escalate to manager or corporate that is no use. No one will help. Another surprise with Hertz was that even though many dealers give financing credits towards the car's price .. and when you google, it says Hertz does give a $250 financing credit... but the car sales people at Hertz wont give any...