CarMax

I had a fantastic experience buying a car for my daughter at CarMax. The process was stress-free because I could search for exactly what we wanted rather than settling for limited local inventory. Their website is excellent—it’s intuitive, easy to filter, and refreshingly free of the annoying pop-ups you find on typical dealership sites. Our Jeep Cherokee was transferred from Tennessee and arrived at our local store in less than a week. The best part is that they’ve completely removed the stress of traditional car buying; there was no endless negotiating or waiting around for hours. The entire process, from the online search to the final paperwork, was incredibly efficient. Highly recommended!

My Daughter just moved to Charleston, she joined the Navy and will be going to school there and this is her 1st car. We walked in and Anikia M greeted us and made us feel welcome, we had just come from another dealership and they were Very Pushy. Anikia listened to us and gave us some options that were in her price range. After picking the car she liked we did All the paperwork and she was able to purchase the car on her own!! We were able to complete the purchase a few days later when she had the money for the down payment. Definitely would recommend, everyone was super friendly especially Anikia!

Another wonderful experience around our 5thr CarMax transaction!! We love how Michael (Mgr) in Charleston handled their end and we continued our service with R’Amani and Hendo, in Savannah! It’s the red carpet experience we all long for!! Thanks to a great team, we continue to refer and to enjoy our new vehicle! Blessings to you!

This is my second vehicle from CarMax. Customer service was on point as always. I recommend Carmex to anyone looking for a vehicle. They will get you exactly what you are looking for. It's not Allstate but you are definitely in good hands.

I want to formally document that I was contacted by CarMax, and I was told that they are not responsible and will not repair my vehicle. I have a copy of the document your staff tried to make me sign, stating that I brought the vehicle in this condition and that I would be responsible for inspection and repair costs, which is completely false. I also have a copy of the inspection report provided by your team clearly showing that my vehicle was in working condition with no issues related to the starter. Additionally, I have video evidence of the manager’s behavior while I was trying to find a solution. I remained at your location until around 9:00 PM with my children, including a young child, and no one was willing to assist me. I even requested help to arrange transportation, but no assistance was provided, and I had to call an Uber on my own. I specifically asked for the cameras to be reviewed, which would clearly show that I drove into your location with a fully functioning vehicle. This request was refused. After your team handled my vehicle and brought it back to the parking lot, I attempted to start it, and it would not start at all. The vehicle has remained in the same position since that moment and has not been moved. I also have records of multiple customer reviews reporting similar experiences, including poor treatment and lack of accountability, and I am prepared to provide those as supporting evidence. I will not ignore what happened. If this matter is not resolved promptly and fairly, I am prepared to pursue legal action and take this matter to court. My vehicle is still at your location, and I expect immediate assistance and a clear resolution.