Roberson Chrysler Dodge Jeep Ram

Happy New Year!! Hope everyone is having a good 2026 so far, but if for some reason yall are having some car troubles or looking to buy or lease a new ride then come see the amazing people at Roberson!! I didn’t even buy my new rig with them, yet they have treated me better than some of my own family & friends haha! If you are in the Salem area I 100% highly recommend bringing your car in and having them take care of you here!! More specifically… if you are looking for a completely new ride go see Hayden in sales, if you need a new part for something go see Noah in the parts department, and if you just need some service done or your vehicle inspected for general maintenance go see Logan (service advisor) and Rafa (OG technician) in the service department!! Everyone seems absolutely lovely and super helpful at this dealership, but more specifically I worked with those people I listed above and they were beyond helpful and most definitely need a raise and some PTO!! Haha 🤣🙏🏻👌

I recently purchased a Jeep gladiator Rubicon X from Robersons. This was the best and easiest-experience I’ve ever had in over 50 years of buying Vehicles. The sales manager, Joe was absolutely amazing. He worked to get me the most out of my trade and the best deal on the vehicle. There was no sticking me in a cubicle for hours or any of that. They spent a few minutes Looking at my trade, went online to find a vehicle that fit my criteria and had it picked up. Everything went smooth throughout the entire process. I can’t Imagine a car purchase being any easier. I highly recommend you look there first if you are in the market for a Jeep or Dodge truck.

Had a great experience buying my wife, a brand new Dodge Durango! Hayden was our sales person, Very professional low pressure we arrived. He greeted us. We wanted some time to walk around and look at the inventory by ourselves. He did just that, allowed us to walk around didn’t harass us, usually a problem most dealerships. when we landed on a car, he got the keys and pulled it right up. we gave them numbers of where we wanted to be, and he got us within reason surprisingly close. Didn’t try to upsell us on a bunch of stuff we didn’t want. And we decided to take it on a second test drive To really make sure it’s what we wanted. during that second Test drive the team took it upon themselves to actually get us a lower rate Then initially offered. That really impressed me and was very appreciative. Hayden Really walked us through the vehicle and really make sure we knew how to use it. he followed up with us later to make sure it was still everything was to our liking! their sales team here is awesome. Hayden is a huge asset to them! I look forward to coming back when I purchase a truck. also, they did a full detail on the vehicle before they gave it to us.

I want to start by saying that Bryan in the service department absolutely saved the day and made up for the experience I had with the person who initially took my call. Out of respect, I'll leave her name out of this review. I'm sure her coworkers already know who I'm talking about. I called about an issue with my 2017 Toyota 4Runner, which I purchased used from the Albany location. I also purchased the extended warranty that covers the engine because, let's be honest, it's a used vehicle and unexpected repairs happen. Unfortunately, the first person I spoke with was rude, dismissive, and didn't seem interested in listening to what I was explaining about my vehicle. The conversation seemed to go downhill the moment I asked about a rental car. Instead of documenting the issue I reported, the service notes ended up saying, "Customer has no issues," which was completely inaccurate and incredibly frustrating. When I arrived, Bryan stepped in and completely turned the experience around. He listened, explained that I do qualify for a rental vehicle for up to a week if the repairs require it, and was honest and transparent throughout the process. He also informed me about the diagnostic fee, something that should have been explained during my initial phone call. Because of the way everything had been handled before I arrived, Bryan took care of that charge, and I truly appreciated it. Customer service can make or break an experience, and Bryan is a perfect example of how it should be done. He was understanding, professional, and genuinely wanted to help. The employee who took my original call could learn a lot by shadowing Bryan for a day. Bryan, thank you for treating customers with respect and for going above and beyond. You turned what started as a frustrating experience into a positive one. Keep up the great work.

Update (11/08/2025) After posting my initial review, I was contacted by Bryan Blackwell from the service department. He’s worked there for 18 years, and he sincerely apologized for the service I received from their department. He asked if I would give them the time and asked me to come in to give them my account of what happened with my car. He insisted that he wanted to make things right. At that moment, I really didn’t want to, I had lost all faith in Roberson and their ability to do anything right, but I was eventually very pleased with what they did to make things right. They sent out my car to be fully detailed, and when it came back and they weren’t happy with the results, the sent it back to have it done it again. The car is in excellent condition now. 👏🏻👏🏻👏🏻 The second line of my invoice, where I was charged $236 for a service that wasn’t performed? They fixed the problem, and reimbursed me the full amount of the repair. 🤩🤩🤩 I also sat down with Bryan and he told me that due to my complaint (and a few other prior issues), they’ve now hired 3 new techs to their crew, systematically changed the way cars are quality checked, and customers are contacted the day after they receive their vehicle to make sure they are satisfied with the work performed. As they said, and I wholeheartedly agree, the issues shouldn’t have happened in the first place, but they went above and beyond to make this right for me, and so for that, I give them a solid 4 stars. Bryan’s earnest words and serious commitment to making sure I was a satisfied customer shows integrity, and I just hope that this new system they have in place for quality checks prevents anyone else from having a similar experience to my initial post. Original post: I will never recommend Roberson to ANYONE. Completely disappointed with their service. I brought my car in on August 5th with a complaint about my sunroof not operating normally. Turns out it was something my insurance would cover (rodent’s nest). I knew dealing with insurance would take longer and thankfully, I had another car as my daily driver, so I was very lienant with them on repair time… After nearly two months I call to get an update to find out that the lead mechanic working on my car quit, and they hadn’t even started the repair yet. They start working on it and it was done within a few days. The pictures you see posted here are the condition of my car after the repair - and mind you, I had detailed it, having it ready for sale. Unacceptable. -scratches in my trunk that were not there beforehand -greasy fingerprints on my headliner and sunshade (that was just replaced) -trash left on the passenger side floorboards -debris and RODENT FECES in my trunk that happened during the repair -check engine light is now on I called and complained, and was met with attitude from the desk: “okay.. so *minor* cleaning…” (that would have cost $185 if I had to pay). After reviewing my paperwork, I realized they had charged me/my insurance for work that was not done on my car, I simply asked for a quote and told them I did not want it done. They only responded with “we charged your insurance that - not you”. As if that’s the point being made here… THEN when I come to pick the car up today.. THEY STILL LEFT DEBRIS IN THE TRUNK! With rodent feces under it!! Do NOT take your car here, unless you’re okay with poor communication internally and with customers, damages done to your vehicles while getting basic maintenance done, and having them return your car to you filthier than you left it. I honestly wish I could give negative stars.