Honda of Salem

We bought a civic hybrid from Mo and he was amazing!! Not only helpful and knowledgeable but he was not aggressively sales driven. He gave us plenty of time to find the vehicle we wanted and then helped us get the best deal possible!! A couple of days after we purchased the car, I took it in to get a few things added and Ashley in the service department was just as amazing and helpful as Mo was. Honestly, this was the best experience I’ve ever had at a dealership!!

Bought our 2026 Honda CRV here at Salem Honda from Cisco! Love the car! Thank you Cisco for the attention given us to help us learn all the bells and whistles and for making this whole buying process! Easier and simple than we had expected! No Hassle Experience!

After a month of researching and some emails back and forth, coming to the lot was a quick experience in looking at which vehicle I really wanted to buy. The hardest decision was the red one or the ash green one. Decided in the red one. It was a pleasure working with Cisco!!!!

Edited update 2) Received my car back! Leo was great with communication on my cars timeline and any other services my vehicle needed. They provided a nice loaner for the week and change my car was in the shop for a warranty covered repair. However - when I used to use dealerships a lot for my vehicles, they would typically wash your car before returning, even a quick vacuum. My steering wheel had a greasy feeling. I guess maybe they don’t give your car back clean and you have to ask? Kinda meh. Luckily my husband worked at a dealership for years and can do the remaining services for way cheaper. They quoted me $460 without labor, for a $110 part that my husband will do. Dealers are spendy! Edited update 1) Leo in the service department has been so wonderful to work with. My transmission light issue was covered by an extended warranty, but they have given me a nice loaner for a couple weeks while it gets fixed. He’s been good with communication and what other services my car needed. They took care of us and made it right. Old; Can’t do much of a review yet so I’ll update come Monday :) Came in with my TSP light on at 2:25pm on a Saturday. The guy (not the service manager, pretty sure it was a mechanic) said they are done at 3:00 and he can’t help. It’s barely 2:30? It’s not some crazy thing we just wanted it scanned to see what the issue is. My husband worked at a dealership for a long time and that’s definitely not how they operate.

I brought my 2025 honda hr-v to this svc center for a bearing noise (under warranty). They told me the rear brakes and tires need replaced and said there's nothing wrong with any bearings, which later now are making an awful howl. They charged me $195 for the assessment since they couldn't find a problem with what I came in for. Well, here are photos of the rear brake pads and tires. They wanted to do over $2,000 of work on this new car. Thankfully I declined.