Capitol Auto Group

This is the 3rd vehicle we have bought from Capitol and it has always been a great experience! Today, Ethan helped us purchase my husband’s dream truck - a Silverado Z71. It was quick and flawless. Ethan is very knowledgeable, with great customer service. Thanks so much!

Flat out great service! So excited that our son got his first car this past week! My wife and I really appreciated salesmen Jeff and Stinger who were so helpful. We also had Chris the financial manager working hard for us to get Kyle the best terms and protection. No doubt this dealership aims to make great relationships too! Capitol Subaru in Salem, OR was a great experience!

Thank You so much Capital Auto Group, Gavin Lee did an amazing job. He was quick to catch us as we started looking at cars. He was able to find us the car we were looking for at a great price. He made the process quick and pain free, even staying late to make sure we were taken care of. Ask for Gavin!

This is specific to Capitol Nissan Service and I couldn’t write a second review so I did an update and wanted to post it here as well because it is all owned by the same people and the Service Manager appears to work over all car brands so this type of situation likely is affecting all brands Capitol offers. UPDATE: Against my better judgement I took my same car in for recall work. I was enticed in by a free oil change so I took advantage of it. What was supposed to be a 3-4 hour repair with oil change so far has been 2 days and it’s 4:30pm of day 2 and I’m not certain my car will be done! Day one they managed to get the oil changed and tires rotated (well maybe, the front tires were off to do the tie rod work). Yes, that’s all they got done the whole day. I asked that evening to speak to the Service Manager and of course he wasn’t available but I was told he would get back to me. I was asked by the advisor how they could make this right but since it was recall work it already was free so all I could say is be sure my car is getting worked on first thing in the morning so I can get it early, and be sure I am contacted by the Service Manager. Well, it is 4:30PM day 2 and we are still waiting to get our car because it isn’t done and I haven’t heard from the service manager. It is my fault, I should have known that nothing has changed in the service department here and I would say that you get what you pay for but they are getting paid by the manufacturer. Perhaps I will have to reach out to Nissan Corporate and let them know how poorly Capital Nissan represents their brand. I suggest the short drive to Nissan in Wilsonville. They don’t honor what you are told over the phone for prices. I was told the oil change is about $70 and that the first tire rotation was free. When I picked up my car I was charged the $25 for a rotation and when I questioned it I was told “first rotation is free only if you thought the tires here and we’ve only been open since August, so we don’t really do many free ones yet”. And then they charged me even though they knew I didn’t buy the tires there when I made the appointment. If you don’t want to go to Wilsonville then I suggest Quicklane in Keizer for oil changes, they can do any brand there for simple oil changes. 2 week update: I changed my rating down to 1 star. A customer relations person responded to my review stating they looked forward to contacting me after the weekend and guess what? I have never been contact, so when you read the review and think they do follow through, well THEY DON’T. I also remembered that I had asked about a safety recall notice when I took the car in and since I was new here it didn’t show up but once they added my VIN it would show up. I have received another notice in the mail from Nissan about this recall and still haven’t heard back from Salem Nissan about this. Another example of no follow through.

Went with my son, a humble young man who's a vegan, completely eats organic, does yoga, loves his dog, etc..all around cool guy, and we were trying to find him a car at Nissan/Capitol Auto Group in Salem, Oregon. My son had been working and saving his money. Then, I'd help him out a bit, too. He found a used Subaru (#1 safety, nice color, great car for dogs, Subaru really supports dogs (pets), etc... and we liked this Subaru at the Nissan/Capitol Auto Group dealership. The car was not even listed on their website and was in the lot of trade-ins (with 75+ other trade-in cars) in a lot behind the Subaru dealership. So, I helped negotiate with finance guy #1 for $15k for this Subaru car and only if he agreed at $15k would we then take the car to an independent mechanic (AJ's Auto who are great guys!) to be mechanically inspected. Finance guy #1 agreed to the $15k and we dropped the car at the AJ's auto mechanic for approx. 4 hours which cost my son $170.00. Later in the evening, we picked the car up from the AJ's auto and drove the Subaru back over to Nissan/Capitol Auto Group dealership. My son really excited thinking he'd be driving his car home that evening, his 1st good decent car with good safety and was mechanically good...a car he would be using for several years to drive back and forth to work (Amazon) while he continued his college (studying Ayurvedic Medicine as he says, so he might help others in the world) Upon arriving at the Nissan/Capitol Auto Group dealership were met with finance guy #2 (no idea where finance guy # 1 was) and finance guy # 2 says to us that the price of the Subaru was now $17,500.00 and not the $15,000.00 originally agreed upon and that had been earlier negotiated. Increasing the price by $2500.00. Smh! WTH! I was livid! My son's spirit now broke. I spoke loudly telling the finance guy #2, that he should be ashamed of himself and what a terrible shady thing to do to this kid! I continued to tell finance guy #2 that not only did my son waste his time at the Nissan dealership/Capitol Auto Group, that the dealership lied and my son was now out his $170.00 auto inspection that he paid. (They finally reimbursed my son the $170.00) So, while we still haven't found my son a solid and dependable car, I'm telling this story so you all can be aware of the extremely shady practices of Capitol Auto Group and their dealerships. No integrity whatsoever. I will not now or ever be recommending any dealership owned by Capitol Auto Group and certainly never recommending the Nissan dealership in Salem, Oregon. Hard lesson learned for us at 100%...