CNY DRIVES, INC.

I purchased a vehicle at their E Taft Rd location. I scheduled an appointment on-line, a few days out, to test drive a specific vehicle. Within a few minutes, Eric called me to let me know that the vehicle was literally sold 25 minutes prior to my request. He also let me know that I scheduled an appointment on a holiday and the office is closed that day, however if I still wanted to come in to see other inventory, he would be able to go to the location and let me test drive stuff. We chatted for a little bit about what my specific needs were and he suggested that I take a look at a few cars that were equivalent to the one I was originally interested in. So, I did and requested to see a few prior to my appointment. He was exceptionally accommodating to that as well. I test drove, signed paperwork, and shook hands (high 5’vd) him on a Saturday…picked the car up on a Wednesday (and Monday was a holiday). During the test drive process he spoke to the owner on a few occasions. Who appeared to be willing to do anything he could to help me out. Eric kept open communication during the few days from offer to purchase. When I picked the vehicle up, he helped me move some stuff from my old car to the new one. This place is amazing. My experience there was perfect. I never felt rushed; I always felt heard; and now have an amazing vehicle.

This review is going to be long but I have a few things I want to highlight. My wife and I were discussing getting a new car. We had a plan to check out a few places before making a final decision. CNY Drives on Taft rd was one of our first stops as my wife highlighted a few cars she wanted to test drive/look at. I spoke with Ben when I had gotten there and we a took a quick tour of the cars in the lot based off of a few details we discussed. I told him the two we were interested in and he got all the information for them and keys. My wife and I test drove 4 cars in total with Ben being and awesome salesman and representation of the company from the get go. I was asking a lot of questions and felt like I was taking up a lot of his time but he insisted every time that it wasnt a big deal and thats what he was here for. He walked inside and let my wife and I discuss our options(Which doesnt always happen with salesman). We both discussed the energy and authenticity from Ben and that wasnt going to be matched at another dealer. We were very interested in the 2019 Nissan Pathfinder(I have 4 kids and it can fit them all). I had some concerns on buying a used car and Ben was great at telling us if there was any concerns during the test drive or shortly after buying it that they would be dealt with. So my wife and I decided to make this purchase for 2 reason. 1. Ben was awesome and 2. Even though the Pathfinder wasn't what we were looking for the car was exactly what we needed to future proof our family. The paperwork process was quick pretty easy. Once the car got through their inspection I came in to pick it up. Shortly after getting the car there was a few minor issues that my wife and I didnt catch in the initial test drive. I alerted those issues to Ben and he was responsive and I felt I was being taken care of. I dropped the car off yesterday(4/14) and Ben had a paper out and was writing down the issues and said they would all get addressed. I got the call this afternoon that those issues have been resolved and the car is ready for pick up. I havent picked it up yet but I can now confidently put a rating down as this is a must stop place for anyone searching. Dealing with Ben is one the easiest interactions I have ever dealt with. Ben was an awesome salesman and although there is a risk with all used cars I feel CNY Drives does their best at delivering a good product once it leaves their facility and if you have an issue before the 30 day 1000 mile they have no issues taking a lot and correcting anything that comes up. Not only was my experience awesome but I have told co-workers and family members looking that they should start here, and I myself will be coming here first once my kids start driving. Side note: Ben stated he just started there recently and I know he was still learning a lot of the system but for what its worth even with how new he was to the company his energy and authenticity is what really kept us from going anywhere else I wanted to say he was an excellent hire and I hope he continues to excel in that position.

Highly recommend. I have two cars through them and any problems I have ever had has been delt with in a fast and professional way. Amer is a very laid back guy that has gone out of his to get me in a car that has worked with not only my down payment but my budget for a monthly payment.

I put in an inquiry for a 2013 Kia Sorento and the following day I was called to set up an appointment. Great. I was told to go to the Taft rd location at 11am on 3/19. Packed up my two young daughters and drove almost an hour to go look at this car. I pull in and I notice I don’t see the car on the lot. No big deal, thought maybe it was somewhere I couldn’t see. I go in, talk to the salesman and told him I was looking at the 2013 Kia Sorento. Immediately started talking about how cheaper cars are cheap for a reason. Pulled up the site to look at cars and pointed out a car that one had a bad transmission, a jeep cherokee that was sitting in the lot with no fender and the car I was interested, had a bad frame (all of which are on the website and don’t mention the issues). Something I was not aware of otherwise I wouldn’t have made the trip. Then proceeded to explain that cheap cars have issues and I should use the money I planned to buy a car outright with as a down payment. He talked to my sister and I like we were children. It’s my own fault for not doing more research on this dealership but I still should have been made aware of the frame issue before I was scheduled an appointment to test drive the vehicle.

I do not recommend this place to anyone anymore Ricky and Angela are hard to get in contact. I got a diagnostic done, and they refused to fix what was wrong. I was told my Jeep went through a 60-point inspection, and the check engine light just cut on. I just brought this car in April, not to mention my A/C went out because a fuse that wasn’t working.