CarMax

Today (Monday), we finalized a deal on our 5th vehicle we've purchased from CarMax. We've had multiple good experiences with them, that's why we come back. This time, the hunt started on Saturday. Before we even walked into the dealership, we went ahead and prequalified with external financing. We made an appointment to test drive a vehicle at 3 pm. I highly encourage appointments. We arrived and we were assigned a sales agent, Sydney Fox. The member of our party who would be driving the vehicle ran about 15 minutes late. Sydney went ahead and washed the vehicle and got it ready for the test drive. We told her we were interested in other vehicles. She got our next option ready and we went for our drive. We came back and saw the next vehicle. The interior was a bit of a wreck, so we passed on the test drive. We went back to the drawing board. Found another vehicle, and another test drive. We broadened our search and found another vehicle, yet another test drive. Then, we stumbled upon the vehicle we decided on. Test drive was awesome. We came back and told Sydney we wanted it. She had to leave at 6 pm, so she set us up with Evan to finish the process. I logged into my insurance app, got a quote, and then the next page showed a drastically different payment layout. We told Evan we needed to pump the brakes on the sale until we could get our insurance figured out. They put the vehicle on hold for us until Monday 6 pm. On Monday morning, I got a text from Sydney inquiring about our interest in the vehicle. I told her we got a hold of our insurance, it's good, and we want the vehicle. We would be in at 6 pm to finalize the deal. We filled out the CarMax prefinancing, but there rate wasn't as good as our external source. She later messaged me and said we could work the process from home and it would be express delivery when we showed up at 6. I was a little hesitant, but with some encouragement, I said I would try. I had a hiccup in my external loan application. I had to call the business to have them set up automated payments, and we just went ahead and finished the loan processing. I logged back into my app, signed the loan, and then asked my husband to do the same. I then added the vehicle to my insurance policy and sent them a photo copy. I did all of this from the comfort of my home. We showed up at 6, checked in, waited maybe 20 minutes, signed some paperwork, and we were lead out to the vehicle around 6:45. That was express service if I say so myself.

I have been looking for a truck for a couple months. I went by here on my way home after another dealer tried to cheat me on my trade in. Walked in Oscar greeted me at front, took me back to desk, explaining how CarMax works. Did an excellent job breaking down process. I explained what I was looking for. He pulled up some options. Oscar had an appraiser go evaluate my truck while we evaluated the 2 I liked. Appraisal was more than one , but lower than other dealers. KEY is they don’t require you to sell it to them. Truck I liked would cost me $199 to have it delivered from UT for a test drive. I paid, 10 days later after inspected/prepped, I drove it. During the 10 days Oscar & system kept me updated of shipping status. Zero haggling or problems during the appraisal, search, shipping, test drive & final sale. Final paperwork takes a while, so be prepared to wait. Business office staff broke down the paperwork, easy explanation of cost. Thereby making you feel you are not being taken. I called two days later to confirm with Brittany (in business office) if everything was a go, because I will be going to TX soon. I am worried about my temporary plates expiring. She explained everything is great, but would personally watch out for them. THAT IS GREAT CUSTOMER SERVICE, because I feel I no longer need to worry about this. Brittany is on top of it.🏆 There are many different sales persons in the building, young, older, male, female, of color, Spanish speaking, so absolutely no reason you can’t find someone to feel comfortable with in your vehicle search. Now that said I highly recommend Oscar (attached his photo) You are able to ask for him personally if you wish. Funny that wife & I found him easy to work with even though we have adult grand-kids his age. Young but a hard worker & quick to get you the answers you need.

Just picked up a 2019 Genesis G70 Advanced from CarMax yesterday. The place was cool, not the used car sales vibe. I had already picked out a vehicle and done all the preliminary stuff online. Was actually looking at getting into an entirely different vehicle. The salesman was great. Got me through the whole process, and luckily, right before I signed papers and paid my down payment he asked "and you're alright with it being a standard right?" I was not. Lol the listing said automatic. That could have been a problem, but it wasn't. The sales guy saved the day for sure. He was cool throughout the entire process getting me all set, and then at the very end when we had to cancel all the work he put in for me to get the initial car..he was still super cool and patient with me. Went through the inventory and ended up finding something even better than I absolutely love in my price range. CarMax was great, but this is really a shout out to the sales guy Noah Leger.

Great experience and easy process. I knew what I wanted going in because you can see everything they offer online. Made the process stress free and didn’t take hours in the dealership.

Looking online is easy. It stops there. Paid to ship a truck on 4/10/26. Said it would arrive between 4/19 and 4/30. Was not ready to test drive till 5/2. They said they undergo a thorough clean and deodorizing process. That the online pictures show everything. That it takes time to complete all the DOT inspections, etc. When I showed up I had to fight for a sales person. The one who called to set my appt was busy and no one wanted to take over since they work on commission (not as if he did anything when it was shipped there and I already planned to buy it before he knew I was even a person). I care less about their commission. They had not even reinstalled the antennae after it was removed for auto-transport (but the truck was ready... cough). The first image is the deep cleaned tire and wheels (cough). The second is the clean and shiny running board (cough). The third is something on the roof not shown in the online pictures (I was able to clean it off). The 4th image is trash left in all the areas of the bed (did not even try to throw out trash). The 5th image is some dried snot like substance on back seat (again, I was able to remove easy with steam cleaner but it had already undergone the Carmax deep clean process). Then the windshield had a chip and the last two images show a missing piece of molding from one side compared to the other (again, not in online photos). Carmax is like a puppy mill for cars. Dont fall for the advertisements. Also only received one key fob, not huge issue but will cost me $400-$500 for a second. Then to get the molding fixed, I need to drive back to Carmax and they could not fix the windshield chip since they have no techs on weekends. 5/11/26 update- When I was there they took photos of missing trim piece. Said would work with Scottsdale, AZ location to get it ordered. Now they want me to drive 4.5 hrs to Albuquerque (9 hrs round trip) so they can look at it again and then order it and set an appointment for me to drive back a second time to install it. AGAIN, SAVE YOURSELF THE HEADACHE AND DONT BY FROM CARMAX. CANT IMAGINE HOW WORTHLESS THEIR INSURANCE PROGRAM MIGHT BE....... And spare your self their meaningless reply below. AI generated trash.