American Tire and Service

We had to have a carburetor rebuilt and now our vehicle runs like a rocket ship. It is incredible. We are so happy with the service that we received from American. We wouldn’t go anywhere else.

Update with a Happy resolution: These guys ARE stand-up professionals and true gentlemen. They called me first thing Tuesday morning, apologized for the inconvenience, and asked me to stop by anytime because they had located my wheel lock. They also took the time to show me the exact position of the nail in my tire and explain why repairing it would have been unsafe. They recommended I visit Discount Tire for a matching replacement tire since ATS did not carry my tire brand in stock. Once I got to Discount Tire, I ultimately decided to replace my current wheels and tires entirely. Interestingly enough, I discovered the root cause of my repeated issues was that my lug nut pattern was not a standard OEM size. Honestly, I’m grateful for ATS’ professionalism and concern for safety because, without their recommendation and transparency, I might never have discovered the actual issue before something serious happened. American Tire & Service does Good business!!! Support local ---------------------------------------------- Disappointed. AMS did not complete 2 of 3 requested services. I was called two and a half hours after my appointment time, that my vehicle was ready. I got dropped off and my vehicle was Not ready. After waiting 15 minutes the tech came in to verify with the front desk what type of oil was needed for my oil change. I waited an additional 45 minutes. When I left, I had other errands to do but once I got home I went to look for my wheel lock and it was not where it was supposed to be. After the messy experience I can only assume they lost my wheel lock. They did not do the Rotation of my tires or Repair to the one tire that had a nail in it.

Best automotive repair service in region. They have solved problems that several dealships could not and had charged me for and given up!!! I go with American tire and service anytime!!! American tire and service wont give up they will find and take care of your vehicle issues. Their quotes are accurate. I would never give up on ATS Rio Rancho NM

Quick and easy from scheduling the service on my RV to being updated about the completion time and pick-up. All employees were great especially when it came to helping me get hooked back up to my RV and safely backing out into the street to leave the establishment. Everyone was very helpful and courteous!

I have had some experience. This experience was more me checking in then them letting me know-- I was told my vehicle would be a week- wrong part, then part was not on the truck, week went by. I waited. Two extra days no word- called them- more damage then we originally thought- ordered more parts-- more time more money- transmission leak another week Received word vehicle was completed. Asked if they were sure. I came to pay and the guy did everything to help everyone else in the room with me at the counter. I literally had to say, excuse me- I was called- car ready, wish to pay and leave-- not just an oil change mind you a 1k plus closer to 2k job with my car at the shop 2 weeks. Things happen, but keep the customer up to date. Not knowing is the worst, being told a day, no calls- Friday...is not very professional- Calling myself and getting excuses instead of someone should have called... I have worked parts and service. I know how things can get. Make a call, no matter what- keep a customer