Genesis of Nashua

I have been supremely impressed with the Genesis service representative and mechanic at this dealership. I've had the car in for routine maintenance several times and their service operation had already struck me as very professional. The most recent time they serviced the car they noticed problems with a trailer hitch I had had installed by a third party which was not done properly. They took the time to show me what the problems were and fully understand them so I could return to that third party to have the work corrected. They went well above and beyond and I highly recommend them.

Auburn closed so had to find new services location. First experience was for oil change and just so happened to have a service recall on 2025 GV70. Said I had an issue with front collision warning light turning on and then a minute later turning off. Happens regardless of weather or if I clean the front sensors off. Valet service went well. Driver was professional and pleasant. Loaner was great as well. They did not see the issue I did. I received phone messages stating they did not have time to do much diagnostics on all my issues but hopefully the software update would resolve a few of them. So a bit annoyed but OK, I get it. Things happen. Thank you Sue for trying to reschedule. Unfortunately, I wanted my car fixed that day and was leaving the next day. Called to reschedule issue. Man on phone said they will charge me $200 if they cant replicate the issue. When questioned why if its under warranty, he stated if there was an accident, weather issue like rain or someone unauthorized touched the motor it was not covered, only manufacturer issue or defect. When I asked him to explain further for my knowledge he put me on hold. He didn't say anything just went silent. Not for a minute but I was on hold for 10 minutes before I hung up. Your customer service is an indication of your commitment to service and building trust with your customers. You definitely don't have my trust and won't be going there for service.

Genesis of Nashua - My horrible and unacceptable experience (FRAUD!) I had an extremely disappointing and frustrating experience with Genesis of Nashua that I feel others should be aware of. I purchased a Genesis GV80, which is marketed as a high-end luxury vehicle, and expected a premium experience to match. Instead, the experience turned into a 4 month long ordeal. After signing all the paperwork and waiting to take my new car home, the salesman casually mentioned that the battery was being charged, which immediately raised concerns since this is not an electric vehicle. I drove the car home anyway, only for it not to start the very next morning. Genesis had to come pick it up. This issue didn’t happen just once — it happened multiple times (about 13). While the car was at the dealership for service, I repeatedly called and was told the car was ready. However, when I followed up to confirm, the service manager told me it still wouldn’t start. This pattern repeated over and over — the car would be charged, run briefly, then the battery would die again once turned off. At that point, I told the dealership I no longer wanted the car and that they should take it back, especially since it was clear they knew it had issues before selling it. The response from the sales manager? “All cars can be fixed.” That was unacceptable. I also had the Genesis app connected to the vehicle, which alerted me whenever the car was on, doors were open, or where it was located. Several times, I received alerts and called the dealership, only to be told again that the car still wouldn’t start. At one point, a service technician even took my car home to try to resolve the issue — adding over 100 miles to my brand-new vehicle — and it still wasn’t fixed. The car was even parked overnight in a garage in Salem, NH. After 6 weeks of getting nowhere with the dealership, I finally escalated the issue to Genesis Corporate. It then took 4 months to get my money back from corporate, and another 3 weeks to get a refund from the dealership. Not once during this entire process did anyone apologize for selling me a defective vehicle. No one from sales or management reached out to make things right. The only bright spot in this entire experience was Sue, the Service Manager, who was the only person who genuinely tried to help me navigate this situation. To make matters worse, I was never properly shown how to use the vehicle's features or packages. I was also misinformed about the matte finish — I was initially told I could wash it normally, but after purchase was told I could not use a car wash, as it would damage the finish. Instead, I was handed a bucket, a cloth, and soap — completely impractical, especially during New Hampshire winters. The bottom line: this dealership will sell you a defective vehicle just to complete the sale and will not stand behind their highest-end models. This entire experience was stressful, time-consuming, and honestly heartbreaking. I strongly recommend that anyone considering purchasing from this dealership proceed with extreme caution.

I had an extremely disappointing experience with the sales department when purchasing my 2024 Genesis G90 in February 2025. The biggest issue is that the car was hit the day before pickup, the dealership handled it privately and buried the issue. That alone destroyed my trust from the start. When you are buying a vehicle in this price range, especially a Genesis G90, you expect honesty, professionalism, and white-glove treatment. Instead, I got the opposite. Promises were made during the sale that were not honored afterward, including the expectation of pickup and drop-off service for warranty work and maintenance. Once the sale was done, the level of service dropped off completely. This was supposed to be a premium luxury buying experience, but it felt dishonest and careless. I would strongly caution anyone considering buying from this dealership’s sales department. For a $100,000+ vehicle, this experience was unacceptable.

Genesis owners, there is a reason for this place to get only 3 stars, which should be even lower. I know no other choice for you to get the car serviced, but the service team here is unprofessional at all, even the service manager who only knows how to deny that they broke your parts. For such high-priced cars, I can't imagine how low the service is.