Cable Dahmer Buick GMC of Independence

Very painless buying experience. From my salesman Aaron to the finance manager everything went smoothly. No high pressure to buy anything I didn’t want and answered everything I questioned so I could understand it.

Friendly and helpful staff. Worked with us to get a good deal. Loved our sales rep (Leo) and our financial officer (Abby)!

I am writing this review to document an extremely unprofessional and misleading experience with Cable Dahmer Buick GMC of Independence. I purchased a 2023 GMC Sierra 1500 AT4 for over $91,000. During the sale, the salesman, Frank, told me I was not allowed to use my grandfather’s legitimate GMC employee discount, despite my grandfather working over 40 years on the GMC production line and the benefit extending to family. I was pressured to pay full price under the claim that multiple buyers were “ready to buy.” Frank also advised me to purchase the truck personally and later transfer it to my roofing company, a process he suggested repeating for future business vehicles. That transaction alone took over six hours. Just over a year later, I returned and purchased two more vehicles: • 2024 GMC Sierra 2500 Denali ($10,000 down) • 2024 GMC Yukon XL Denali ($5,000 down) That transaction took over eight hours. I followed all maintenance requirements to protect my extended warranty. When my Sierra 2500’s heater and mirror sensor modules failed, what should have been a routine warranty repair turned into a 27-day delay. I received inconsistent information and was eventually told the repairs were denied because I supposedly had the “wrong” extended warranty. I was never offered a commercial warranty at purchase. Only after weeks of back-and-forth, and after stating I would leave a detailed review, did finance manager Mike (“Big Mike”) agree to upgrade the warranty and cover the repairs. During the delay, I lost a $16,000 roofing job because my work truck was unavailable. I requested reasonable good-faith remediation (tires and brake pads) due to the financial loss. I have received no response. I was also told by Mike that if I left a bad review, he would leave one on my company’s page — an unprofessional and retaliatory response. Despite being a repeat customer who spent well into six figures, I was met with poor communication, misinformation, and zero accountability. Contractors and business owners should be aware of how warranty issues are handled after the sale. Based on my experience, I cannot recommend this dealership.

Our salesperson was excellent—patient, knowledgeable, and willing to answer all of our questions. We genuinely enjoyed working with them and felt excited about purchasing the vehicle. Things changed once we sat down to discuss pricing. We asked for their best out-the-door price and were presented with an offer that included several add-on packages we did not want. As part of the negotiation process, we asked to remove those add-ons and requested their next best offer. They eventually came back with a price we were comfortable with, but then informed us that the deal was only available if we used their financing. We had already secured our own financing at a significantly better interest rate and explained that we would be using our own financing. At that point, the dealership refused to sell us the vehicle. What was even more surprising is that we then offered to go back to their original price—the very first offer that included all of the add-ons—and simply asked to use our own financing. They still refused to sell us the vehicle. I've purchased several vehicles over the years and have never experienced anything like this. It became very clear that the priority was maximizing profit through financing rather than earning our business. While I appreciate the professionalism of the salesperson, the overall buying experience left a very negative impression. I would not recommend this dealership to anyone who wants the freedom to secure their own financing and make a purchase on transparent terms.

By far the worst experience I have ever had from a dealership in my life… AVOID this dealership!!! First off, we had in writing the price we negotiated on paper and in a text message from our sales lady on my 2023 Tahoe. The day my husband and I came to sign paperwork the price was much more then we agreed on. I know you’re in Independence but your sales managers don’t have to act like it. So unprofessional and act like they don’t know what they are doing. Stupid us… We bought my husband a brand new 2026 Sierra truck which the check engine light came on after 1 week and had to tow it. Since it was within 30 days we let it go back. My Tahoe has now been in the shop for 30 days waiting on a part … horrible communication… no one knows anything or can give me answers. So I’m am paying on a car that i can’t even drive and paid taxes on. I have been on 3 loaners now. 1st loaner- transmission fluid leaked all in the drive way and that was towed 2nd - put on so many miles on it waiting on mine to get fixed 3rd- got a few days ago. I hope I don’t need another loaner for my loaner… I want my car back that i paid for!!!