Park Place Motor Cars

I bought a used VW today and worked with Charlie and Paul who were absolutely phenomenal! I sent a message through the website and within the hour Charlie connected with me and text a video of the car I was interested in. They were so flexible and accommodating with me coming from a couple hours away. DJ in finance was a pleasure to work with. The dealership itself was beautiful, clean, and welcoming. 100% recommend this dealership!

We drove from Minneapolis down to Park Place Motor Cars by, the BMW dealership in Rochester. It was totally worth the drive as they had a car that was just what we were looking for. We really preferred our experience in Rochester over the BMW dealerships in the Twin Cities. It was a little more low key and very friendly. We appreciated the entire team. Pat Kelley was our sales agent. He was a breath of fresh air. He was knowledgeable and confident without being pushy. We felt he was honest and that we could trust him. That goes for Steve, the sales manager and Dimitrius in finance too. All the extra options were presented at the end, but they didn't pressure us and graciously took no for an answer when we declined some of the add-ons. We were just buying a used sedan, but they treated us like we were making a high end purchase. Pat even took the time to set us up with the MyBMW app and even synched our phones with Car Play. They detailed the car and off we went. It was a very pleasant experience. Thank you Park Place Motor Cars and especially Pat!

I recently purchase a Bronco from Park Place. The whole experience was seamless; everyone was friendly and helpful. Ricky was our salesman; he was thorough and quick to respond to any questions we had throughout the buying process!!

I had a very disappointing experience with this dealership. The biggest issue was the complete lack of communication between employees. Several parts of the process were fumbled due to poor coordination. Simple tasks turned into unnecessary headaches that could have been easily avoided Buying a car should be an exciting experience, but this dealership made it stressful and frustrating. I would not recommend them

If you’re looking for good customer service, don’t shop or service here. I came in for a simple oil change and a quote on a battery replacement. Waited well over two hours and had to walk to the service desk for updates. The service advisors won’t come talk to you face to face unless you go to them. They will only text you. They quoted the battery replacement and I asked a couple questions. I waited almost an hour for the answers to those questions. There are smaller shops in town that still believe in good service that will be getting my business. I guess good old fashioned customer service is a thing of the past for Park Place.