GMC of Rochester

I had an outstanding experience purchasing my new truck from GMC of Rochester this past week! Welcoming, professional, and focused on making the process as easy and enjoyable as possible. I've purchased a dozen new cars in the past 25 years and I've never felt better driving a new vehicle off a lot. There was never any pressure, and everyone took the time to answer my questions, explain the different options, and make sure I felt completely comfortable with my decision. The communication was excellent, the process was efficient, and everything was handled exactly as promised. I could not be more pleased with my purchase or the experience. I would highly recommend GMC of Rochester to anyone looking for a new or used vehicle. They have earned my trust and my future business. Five stars all the way!

We have always enjoyed getting our GMCs and our service done here. Our sales representative, John was the greatest. He is so knowledgeable guiding us thru our new Acadia Denali Ultimate. He is kind, thorough, and bonus is a fun personality. Even though we have done business there before he still reviewed everything we can expect from service department to our vehicle add ons. Huge appreciative thank you to John for all his guidance.

We had an excellent experience with Ian! He was honest, knowledgeable and humble. He answered all questions with integrity. There was never a sense of urgency to "sign" and no "pushy" sales pitch. They gave us a fair dollar amount for our trade as well! I would 100% recommend this GMC of Rochester and particularly Ian. We bought a used vehicle and am over the moon happy with the entire experience!

I cannot say enough good things about the service department at GMC in Rochester. My vehicle suffered catastrophic engine failure while I was in Rochester attempting to get to the Mayo Clinic. I live over 3.5 hours away and had only recently purchased the vehicle, so I was extremely stressed and overwhelmed by the situation. What I expected to be a simple repair quickly turned into a nearly 9-week ordeal involving my warranty company and the remanufactured engine company they selected. None of those delays were the fault of the dealership. Throughout the entire process, the service department maintained excellent communication, answered my questions, and treated me with patience and kindness every time I called for updates. They went above and beyond advocating on my behalf and navigating the endless headaches created by the warranty and reman companies. What impressed me most was their honesty and attention to detail. After the replacement engine was installed, they discovered timing issues with the remanufactured engine. Instead of taking shortcuts or sending me down the road in a vehicle that wasn't right, they addressed the problem and made sure everything was repaired correctly. That level of integrity is hard to find. I've dealt with a lot of service departments over the years, and I can honestly say I have never felt more comfortable or confident in a team handling my vehicle repairs. They consistently put my mind at ease during an incredibly stressful situation and made sure I would be getting back a safe and reliable vehicle. Even though I live over three and a half hours away, the next time I'm in the market for a vehicle, I will absolutely consider making the trip to purchase from them. Their professionalism, honesty, and commitment to doing things the right way have earned my trust and my business. Thank you to everyone involved (especially Jason) for going above and beyond. It did not go unnoticed.

Our check engine light started blinking before we could get our friend to his Mayo appointment (Danger Will Robinson!), but we couldn't stop and make it to his appointment on time. As soon as the GMC office opened I called and started making arrangements for service. They recommended Rochester Towing (it did take awhile. They were busy!) but the driver was very nice and gave me a ride to the dealership. Everyone there on Jason's crew was super nice! Recognized I was stressed about the situation and went out of their way to be accommodating, thoughtful and kind. Their shuttle service (Thank you, Ken!) picked up my husband and friend at Mayo after his afternoon appointment and brought them to the service area. They were able to diagnose and fix our vehicle and get us on the road home! On a busy Friday! I would highly recommend their professionalism and expertise. Our thanks to you all!!