Uptown Imports Inc

I am new to the area yet I was treated like I have lived here my whole life. Great service, knowledgeable staff, lightning fast turn around. Bill made a pleasant experience out of unpleasant mini repair. Now my mini is back on the road where it belongs.

The owner and staff were excellent. They took care of us annd our vehicle, answered all questions and were very responsive. They took us in for a last minute problem during Mardi Gras and gave us timely service. I will definitely return for all my car repairs.

Have been doing business with Billy for many years and have always been very satisfied with his service work and sales(bought my current vehicle from uptown imports). Billy is honest and knowledgeable...which takes the stress out of keeping my vehicles maintained and repaired when needed. My sales experience was top notch too! Thanks Uptown Imports

I brought my 09 Mini Cooper here about a year ago for overheating. Mechanic was great, worked with my warranty, fixed the water pump and the thermostat. About 6 months later I brought the car back in because the check engine light was on and it was acting funny. I dropped it off and asked them to call me when they figured out what was wrong. After calling several times I showed up trying to see what was up. They informed me that they already ordered the part and were going to fix it tomorrow. I got upset because I didn’t authorize this and no one had told me anything when I had called. I told them just to give me the car back and they said I had to pay a 125$ “diagnostic fee” which was literally just for the 5 minutes it took to hook the car up to the code reader and have it tell them I needed an o2 sensor. Pep boys does that for free. I was going to chalk the whole thing up to mechanics being mechanics but it’s a year later and my car overheated because the thermostat is leaking, which I’m now going to have to pay again to get it fixed. Honestly just an overall bad experience.

I only called for a quote on an oil change. I’ve dealt with them once before and I decided to try them out again. The one time I dealt with them they capped my oil in my Audi A4 off and charged me about $25, a little overpriced, but whatever. So today I call to get a quote for an oil change. It was $125 per service hour, which it would only take an hour. Then he stated I would have to pay for the oil and filter. I buy oil for my car for $7 (Castrol 10/40). He stated the oil he would use was around $9-$11, plus a filter. All in all he never gave me one price, he just kept beating around the bush with a total. So what I got from that was more than $200. Audi charges me $169. I told him that and his response was yeah you’ll take it to them and they’ll charge you that and then find $5000 in problems. I informed him I take my car in for regular maintenance. He stated well yeah I would just bring it to them. Me: well yes, duhhh. Why would I pay y’all over $200 when Audi charges me $169 plus a mini detail for free? Any response they come back with is irrelevant. I never leave reviews but I feel like he was trying to get over so I had to. All of the reviews I see are complaints! I agree with 1 star 100%. Bad business. Period. Never never never shop here people. Trust the reviews. Not there responses. Any business owner will defend there business. That includes shady businesses too!