Platinum Auto Plaza

Great dealership with great people. They were incredibly responsive and helpful throughout the entire process and held open communication without being overly pushy. Xenia, David, Max and Krystal made the process super easy and even beat my bank's pre-approval, no tricks. Would definitely recommend 100%

My fiancé and I purchased a car from here today. The car itself is perfect but what I want to talk about is the customer service. Xenia helped us through the whole process and made it simple and easy, which was a relief since the process is usually intimidating. Great experience.

I had an amazing experience with Xenia at the dealership. She truly went above and beyond to help me get the car of my dreams. From the very beginning, she was patient, knowledgeable, and never made me feel pressured. She answered all of my questions, walked me through every step of the process, and made sure I felt confident with my purchase. What really stood out was how much she genuinely cared about finding the right car for me and making the experience smooth and stress-free. Buying a car can be overwhelming, but she made it exciting and enjoyable. I’m so grateful for her help and highly recommend asking for her if you’re looking to buy a vehicle. Thank you for making this such a positive and memorable experience!

Xenia was great to work with! Knowledgeable crew and great customer service. They explained everything very well and were patient. Had looked at bigger dealerships and Platinum Auto had some of the best priced vehicles. Overall great experience.

After just 6 weeks of ownership, we noticed the vehicle was leaking engine coolant. We brought it in to be inspected and repaired, and were told the issue was the heater hoses - an $800 fix. Keep in mind, we had just spent $30,000 on this vehicle, and of course, this repair was “not covered by warranty.” This is something that should have been caught during a proper inspection, but clearly, it wasn’t. The root issue? The heater hose was rubbing against an engine component because it wasn’t properly secured. This would have been obvious if the engine cover had been removed during inspection, as they claimed it was. After going back and forth with the service manager, Pat, we were still asked to pay $300–$400 toward the repair (for what is essentially a $60 part). We should not have had to pay anything. This situation makes it clear that this dealership prioritizes selling vehicles over standing behind them. Instead, we ordered a Ford OEM heater hose ourselves and completed the repair in about 30 minutes. To make matters worse, the store manager never reached out to address the issue or offer a resolution. Even then, they still expected us to cover part of the cost. During the sales process, there was heavy pressure to purchase an extended warranty, which added about $300 to our loan. However, that warranty only lasts 3 years - yet you’re paying for it over the life of the loan. That alone should raise concerns. At this point, I wouldn’t trust this dealership to check my oil, let alone perform any major service. Horrible customer service. A reputable business should take care of its customers and stand behind its work ; not disappear when problems arise. If you’re considering doing business here, think twice.