Olathe Dodge Chrysler Jeep Ram

We just leased my wife's new 2026 Jeep Wrangler Willys here(this is probably our 10th vehicle from here over the last 20 yrs). Our salesperson was Rebecca and she did a great job listening to what we were looking for and communicated very well. I also met a young man named Avery that was very friendly and talked with me while ai was waiting on Rebecca to finish with a customer. When he came time to make a deal, Rebecca got us with Jason to work out all the numbers and details and we finished with Brian in Finance. All four were great to work with and represented the dealership very well. Our overall experience was outstanding from start to finish. My wife is enjoying her new Jeep!!!

Edit: Just because I had had more horrible salesman, doesn't mean the dealership is bad. When it came to the finance department Will helped me out and that was a breath of fresh air. The general manager Kevin reached out to me after my transaction and he was a great guy as well. He went above and beyond for all of mine & wife's concerns. As well as provided all the documents I requested. I love my new car, and the price that I purchased it was something I could be happy with. Please read my original post as a lesson and not a reflection of the dealership. If you find a car you like, but the sales rep is disrespectful/untrustworthy. All you have to do is ask for a new sales rep or ask to speak to a sales manager. My faith & confidence in this dealership has been restored, so I would buy here again. Just not from Christian (sales rep) Christian Hubbard was my sales rep and the person who sold me my car. He is the worst, I've never seen a salesman who was the doesn't speak unless spoken too type. He was disrespectful, he said and I quote "I will give you $6,500 for trade in value but you can't be bitching about the finances". My wife called them because they did not give us all copies of the paperwork. Christian was the one who answered the phone and when she said if she can receive the copies he laughed at her and hung up the phone. When she tried calling again he would just hang up. This is absolutely outrageous, and to disrespect my wife. DO NOT BUY A CAR FROM HIM.

My last two oil change, tire rotation experiences have been a joke. Had them “highly” recommend a new air filter and cabin filter, when a day before I replaced them both. Today they “highly” recommended a wheel alignment on my 35,000 miles old Michelin tires that have been religiously rotated and have worn perfectly with 9/32” of thread on all four. When I approached the service manager about it he insisted that the tires showed inconsistent wear. Prior to taking my truck in for service I purposely put different valve stem caps on with pictures for orientation of the wheel to the valve stems. They rotated two of the four tires on the passenger side of the vehicle. I was always skeptical that they didn’t rotate my tires correctly and now I know for sure. You have lost me and the company I work for business Olathe Dodge Ram. Your technicians are making you look pretty shady.

When we purchased our brand-new 2026 Ram RHO, a Manager named Bobby specifically asked us to leave a good review if he gave us a good price. Unfortunately, the level of service we received after the purchase was extremely disappointing, mainly from Bobby himself. Almost immediately, we discovered a issue with the truck—the gas tank would repeatedly click off after only a few gallons while filling up. What makes this even more frustrating is that Bobby had been driving this truck before we purchased it, so it's hard to believe he wasn't aware of the issue. Mistakes happen. Vehicles can have defects. Easy fix. No problem. However, what matters is how a dealership responds when problems arise. In our case, there was no accountability, no communication, and no effort to make things right. We scheduled a service appointment, only to arrive and be told we weren't on the schedule. We had to reschedule and wait another week. When we finally brought the truck in, we were informed there were no loaner vehicles available and that we'd need to rent a car at our own expense if we needed transportation. The dealership then determined the truck needed a replacement part and kept it for five days. At no point did Bobby reach out, acknowledge the situation, or offer any assistance. We called him multiple times and never received a return call. Actually we're still waiting for that call... When we picked up the truck, we specifically asked to speak with Bobby. The salesperson went to get him, and we watched the two of them speak. Moments later, the salesperson returned and told us Bobby was "too busy" to talk. Meanwhile, we watched Bobby walk into his office. We will not be buying from this dealership again and will make sure no one else we knows does either.

I was am extremely disappointed with my experience at this dealership and am writing this review specifically to get the attention of the General Manager, because the situation has become unacceptable. I brought my Jeep in while traveling from out of town and clearly explained that I live three hours away in Bentonville, Arkansas and needed my vehicle back quickly so I could return to work. Despite this, there was absolutely no sense of urgency or compassion shown. I was repeatedly told “we’ll get to it when we can,” and every time I called for an update, the person I was speaking with sounded irritated, as if I was inconveniencing them simply by asking for information. They kept my car for five days for what turned out to be a battery issue. The first diagnosis I received stated that both batteries were dead and that it would cost a minimum of $1,000 to replace both of them. I denied the transaction of both batteries and only approved the Auxillary battery getting fixed. Changing the auxiliary got my car running and was even told the other battery was completely fine— openly admitting that the $1000 would have been completely unnecessary and verging on robbery. This dealership still charged me almost $600 to fix the one battery. On top of this, I lost income from missing work due to their delay and total lack of urgency. When I finally picked up my Jeep late Wednesday evening, I immediately noticed a large crack across my entire windshield — something that was absolutely NOT present when I dropped off the vehicle. I had previously acknowledged a tiny mark that was already there, but the massive crack that now extends across the windshield happened while my vehicle was in their possession. Instead of taking responsibility, I was told management would likely deny it because they documented the small preexisting mark. The difference is obvious, and I will be attaching photos showing this. To make matters worse, I just received an additional bill for $573, even though I have a text message confirming that I had already paid and that the service was approved. I should not be getting charged a second time for something that has already been settled. Between the five-day delay, poor communication, lack of professionalism, unexpected costs, the damaged windshield, and now an additional incorrect charge, this has been the worst service experience I have ever had with a dealership. I am requesting that the General Manager contact me directly to resolve this. I am more than willing to discuss everything in detail, but at this point I need someone in leadership who will actually take responsibility and fix what has gone wrong.