Pacific Auto Sale

I bought a Nissan Pathfinder from this dealership and the vehicle was exceptional. The car drives well. looks very good... no complaints at all. customer service was excellent and still is every time I go there. I would recommend for anyone looking for a vehicle to check them out.The pricing is also the best that I know on the island.

Bought a 4runner from Pacific Auto Sale. Simple, fast, responsive, easy transaction. Ed is the owner and the one who I got in touch with about initially purchasing the car. Solid guy and honored my deal with him (first come first serve system) even though another buyer offered more than me. He even met me at a car shop to have it inspected my mechanic. Closed the deal within 5 days from test driving to driving it home. I initially declined Ed's offer to take off the wheels spacers, but it kept hitting wheel well once I was driving. I came back a few days later and they took it for me within the hour. Highly recommend.

Pacific Auto Sale, is really a great dealership. The customer service here is great, willing to help in any way. Prices are amazing for the quality cars. I ended up finding a suitable car fast. I will definitely be coming back when needed.

Price is ok for what is being offered, don't expect quality customer service. The whole buying experience just seemed rushed on the owners part to make a sale. I took my car in because it was pulling to the left and asked if I could get my alignment checked and the owner drove my car speeding down the highway and told me nothing was wrong. I took the car to a mechanic and the alignment was off. The owner is just lazy and wants a sale. My car had other issues just days after driving off the lot that I got fixed by taking it to a mechanic not back to Pacific auto like the owner suggested.

I purchased an SUV from Pacific Auto Sale in 2020. The vehicle was priced well and came with a three month warranty. When I purchased the SUV the owner tried to charge me a $500 dollar administration fee. When I asked what the fee was for he responded, "for advertising." The cars are advertised on craigslist, so feel free to tell him you are not paying that fee as he knocked it off for me. He also charged me for a full year worth of registration even though I would have to renew it in 6 months (equals about $170 in Hawaii). Within a month of getting the SUV I noticed that the brakes needed replacing and the vehicle was vibrating while going about 55mph. I contacted the owner about the issues and we went for a test drive. Every person I had driven with had noticed the vibration when I asked them about it but the owner claimed he couldn't hear or feel anything when I drove it with him and pointed out the vibration. I took the vehicle to another shop and they immediately identified it as an alignment issue and fixed the problem for $80. The owner did agree to replace the breaks, which was great until I learned that he had not replaced the rotors. Additionally, after driving for two days and feeling a new vibration I learned that they had not even tightened all of the lug nuts on my tires, which may have been an accident but seemed indicative of the business. While it is not necessary to always replace the rotors with the breaks, since mine went bad within a 3 months of having the breaks replaced I think it is fair to say that the shop was cutting corners. My advice to a buyer would be to not rely on the 3 month warranty when buying a vehicle here. Purchase it with the mindset that you are getting a competitively priced vehicle with zero customer service or warranty.