Dale Earnhardt Jr. Cadillac

I’ve recently had occasion to come to the dealership and look for a new car. I didn’t know what I was going to be doing, I thought about a small SUV or maybe another pick up truck I just didn’t know. But boy did I get all the help a fellow could want, Corey my salesman was the biggest help. He and Nick the finance man helped me get a great rate on a used car that really met my needs. The whole experience was low stress. They gave me a good price for my trade and helped me into my “new to me” Cadillac.. I will be back again and again for my next purchase and one for my wife.

Haley was knowledgeable with helping me find the right vehicle I needed for my trade in. I appreciated her prompt responses to my questions. She was very professional and friendly throughout my purchase process. After I bought my car, Haley contacted me to offer her assistance with anything else I needed. She went the extra mile and that meant a lot.

What an AMAZING experience today at Dale Earnhardt Jr. I had an appointment for 3:15...We were in and out in a flash! Alvin Williams JR was my sales advisor. He knew the vehicle! He answered all of my questions and put me at ease for each concern. It was such a comfortable experience! I love my new Vehicle. Hats off to these guys! Go see them at Dale Earnhardt and ask for Alvin! You can thank me later!!!

Dale Earnhardt Jr Cadillac makes buying a new car an actual pleasure! The professional and courteous service that I received from Mabry, Travis and Austin was what truly made the experience memorable and enjoyable. No haggling and fair are the two words that come to mind, not to mention the beautiful car that I received to top it off. I would certainly recommend this dealer to anyone in the market for a new car. Keep up the good work and I hope to deal with you again and again.

I am writing this review on behalf of my senior family members, who have endured months of frustration and disrespect at this dealership. The lack of professionalism and accountability here is alarming, and the way women are treated makes it even worse. We have been dealing with an ongoing issue involving a 2019 Buick Encore that continues to lose all electrical power. Since May 2025, this vehicle has been returned to their service department multiple times for the same issue, total battery failure and power loss. Each visit results in new “suggestions” and added costs, yet the root problem remains unresolved. Even after a brand-new battery and repeated warranty-approved repairs, the car remained undrivable. On the final visit, after not being able to use the vehicle for over a week, the service representative, Mr. George, attempted to give me my change in loose coins instead of asking anyone else if bills were available. Paperwork was also tossed across the counter for me to “look over,” all while being spoken to in a patronizing and dismissive manner. This kind of treatment is unacceptable, especially toward women advocating for elderly family members. This review is not written lightly. We’ve tried to resolve this directly and respectfully, but the lack of integrity and follow-through has made that impossible. Buyers beware, especially women, particularly when it comes to mechanical problems. A new urgent issue. Warning to Other Buyers – Safety Concern We recently had our 2019 Buick Encore serviced at Dale Earnhardt dealership after experiencing electrical issues. The car was picked up on October 17th, and the very next day, a new, serious problem appeared: the rear of the vehicle is making a loud rattling noise, as if something is coming loose or scraping. This issue did not exist prior to service, and we are afraid to drive the vehicle due to safety concerns. We are extremely disappointed that a car leaving the dealership in supposedly safe condition now has a potentially dangerous problem. Buyers, especially women and senior drivers, please be cautious and ensure thorough inspection before taking your vehicle home. We are currently waiting for the dealership to address this urgent safety issue immediately.