Vacaville Honda

I have brought my car into Honda dealership For two separate issues this year That another mechanic shop, Red label and diesel caused. They had to reset my computer system after Red label &Disel put in a new battery in my car would not pass smog for over six months due to this. I was told by Red label it was the muffler that needed to be fixed And this was not the case. Then I took it in a second time where they cleaned up Red label &Disel’s mess they had put in a bad switch for my window in order a bad part And told me to take it to the dealership that it was the motor or electrical system. When in fact, Red label &Disel had put in a bad switch. They ordered a bad part. Honda dealershipS Foreman Marlow took his time to figure out what was wrong with the car And used his expertise to fix the issue. James and Dominic at the service desk Were beyond helpful during these issues with their professional professionalism, Expertise and knowledge, Patience In excellent customer service. I would like to give a shout out to the Honda dealership and these specific individuals for making my experience better. It’s been quite the year with my car due to another mechanic shop that did horrible jobs on my vehicle. Thank you, James, Dominic and Foreman Marlow

I’d like to start by saying thank you for the free engine bay cleaning. However, I don’t believe just because something is free that the quality of a job should suffer. At the end of the day, if a customer is happy with the service, they will most likely return as a paying customer because they feel they are in good hands. I waited about 2.5hr only to be disappointed with their attention to detail. I will admit my engine bay had never been cleaned since 2016 when I got my car; and that as seen in the photos the engine was pretty gross. However, nothing that chemicals and a good pressure wash couldn’t have removed. I will be paying a mobile detailer to finish the job tomorrow. In my post you can see the before pics (the pics with the play icon in the center.. I had to screenshot from a video I took) and the after. The engine did look better than before, but I’d rather just get it done right and not have to worry about it until next time I need one.

I have been a loyal Honda owner and customer for over 10 years, have purchased multiple vehicles from Honda, and my entire family exclusively drives this brand. I expected honesty, but Honda of Vacaville tried to completely take advantage of me. My HRV's cabin blower motor failed. This dealership charged me a high diagnostic fee and gave me a parts and labor quote that totaled over $700! When I was shocked by the price, the service advisor gaslit me, acting confused that I found the price high. I declined their predatory quote, went down the street, bought a replacement blower motor for $50, and swapped it out myself in EXACTLY 5 MINUTES. I unfortunately still had to pay the diagnostic fee. Charging a loyal 10-year customer over $700 for a 5-minute, plug and play fix is unconscionable price gouging! It would have taken their techs even less time than it took me. I am officially filing formal complaints with American Honda Corporate and the California Bureau of Automotive Repair. Avoid this service department. They care more about commission sales than their customers.

We had the unfortunate experience of meeting Derek in the sales department. We came in and it was sprinking a little. We are in the market to buy a medium size SUV. We wanted to see what Honda has to offer. Since nobody came out to greet us we went into the showroom to look at what Honda had. We were just trying out the CRV when approached by Derek. He did ask if he could help and I responded I just wanted to see what was comfortable in seating space. The CRV was too small so we saw a Pilot parked next to it and tried it. He came back and I said we like this car what would be a lease payment on this. He took off for a minute and came back and said $750 - $850 a month. I said that is crazy it should not be more then $650. He said are you going to buy today and I will give you a real price today? I responded I am not buying today and I just wanted an actual price if you want me to consider this vehicle. He said unless you plan on buying now I gave you a price. I said forget it we are no longer interested. I should not have to commit to buying the vehicle when I cannot get an honest answer to a simple question. By the way I have been a manager in the car business for over 22 years. I do not appreciate how you handled this. He said I am only interested if you are buying today. I said I do not want to hear anymore we are leaving. He yelled as we left we are here to help if you are buying today. I would never buy under these circumstances and because of this we decided to buy from another dealer. We would never recommend this sales person or this store.

**READ BEFORE SERVICING YOUR VEHICLE HERE** My fiancé has a 2018 CRV that has had something wrong with the AC for the past 3 years. Mind you, she purchased this in Napa; however, lives in Vacaville. Honda has had a service bulletin/recall regarding a seal that needs to be replaced as it has caused several AC's to blow hot air or make the AC perform very intermittently. Service bulletins/recall alerts for any parts are 100% covered by the dealership and through Honda. When a customer comes in requesting the recall service to be performed, they should never be charged for inspections. If during the service appointment the department finds the source of the issue is not with the recalled part, the customer should still never be charged for the inspection unless this is discussed ahead of time and agreed upon. In looking at the past reviews and from my fiancé's experience the past few years, it seems Vacaville Honda's service department is running unethical practices that prey on customers who may not understand their rights, more specifically if they are women. She had taken the car for the recall to Vacaville Honda on two occasions in different years, trusting they would take care of the issue and do proper servicing in regards to what was stated in the bulletin. Twice, they not only charged her for inspections (to the tune of $250+ each time) but both times they stated the issue was not with the recalled part. This past visit back in August, they tried to quote her for a full AC replacement for $7000. Just recently, she and I had a discussion about her car's AC and we dug a little deeper into her experiences. After reviewing the documentation and service bulletin, and after diagnosing where the problem really was, I contacted a different Honda service department to perform the service regarding the recalled part, free of charge (as outlined in the actual service bulletin). Not only was the recalled part the issue that fixed her ongoing AC problems, but it was literally a 2 hour job that should have been handled correctly the past two times she went to Vacaville Honda. As her partner, I'm infuriated a company would put her through this and having to endure over 100 degree weather each summer because she couldn't afford $7000 to "fix" the problem. As a human being, I'm completely baffled how this unethical practice has been allowed to go on with multiple customers at this location. If you are a customer here with their service department, I would encourage you to read up on your rights for recalled parts and service bulletins. I would also encourage you to seek second opinions for anything they state "needs to be replaced". After collecting the documentation of her experiences, I will be taking this higher and will absolutely be reaching out to reviewers who have had the same experience. This should never be happening, especially at a dealership, and the service department as a whole should be held accountable for their unethical practices. Happy to be a resource for anyone who has had similar experiences.