Franklin Motor Company

I wrecked my vehicle and was told by the insurance company on March 28th it was totaled and what they would offer me for the vehicle. I stopped into Franklin Motors because they had a vehicle facing the street I wanted to ask about and told them my story. They looked up my vehicle, told me what would be a fair settlement from the insurance company and allowed me to test drive their vehicle. It drove great but because I had two dogs with me, they suggested I look at SUV’s. I drove a few they had but none felt comfortable to me. They then suggested I try a Lexus RX350. They didn’t have one on the lot at the time but promised to find me one and they did! It took about two weeks and I am now the proud owner of a new to me, drives wonderfully, fits my lifestyle SUV. Everyone was nice, patient, informative, and the sales process was seamless. A big shoutout to Jessica, she knows her cars and truly went above and beyond for me!

If I could give more stars I would these guys made buying my car so easy. The most honest friendly people the entire team at Franklin Motor is just absolutely amazing definitely be doing business from here out with them and would refer anyone looking for a good nice clean vehicle to go see them!!! Thanks so much guys!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

This dealership sucks! I have bought two cars both being faulty and my car that I’m still paying off was being held together with zip ties. Which I didn’t think to look under the car and only found out after I got my first oil change. When I bought my second car they said that everything under the hood would be covered so when my car had a damaged oil pan my first thought was to call and see if the warranty was still in effect and I was told that my warranty expired (even though it wasn’t even 6 months) and they sent me to their Partner dealership, which was going charge me insane prices even after the applied the Franklin motors discount. Go look for better vehicles somewhere else.

I rarely leave negative reviews, but my experience with this dealership was disappointing enough to warrant one. I called with a few simple questions about a vehicle, and the woman who answered was shockingly rude and dismissive. From the moment she picked up, her tone was condescending and impatient—as if I was bothering her by calling. She cut me off mid-sentence multiple times and made no effort to be helpful. Customer service matters, especially in this industry. If this is how they treat potential buyers over the phone, I can’t imagine what the in-person experience would be like. I’ll be taking my business elsewhere.

ABSOLUTELY complete AWFUL car lot they sold me a lemon from the beginning the mechanic SHADY and threatening to where your scared he’s gonna mess your car up on purpose only staff that was decent was Mr.Carl the man who answers the phone for payments he’s the only reason I didn’t let my car to back quicker AWFUL AWFUL car lot they take advantage of people who know nothing about cars and they fix the check engine light long enough for you to drive off the lot then do. Nothing to fix it and jack extra payments on had me paying 1,100 a month for a pice of junk . THEY CAN HAVE THE LEMON BACK THEY SOLD ME