Casablanca Auto Sales & Service Center, Inc.

I needed immediate attention to my car and was referred here. Frank, the manager, was very personable and was able to fit me in although I had no appointment. He told me what the problem could be and it was what he stated. Gave me time and a price and ended up being less time and less money. I appreciate the honesty of them and would definitely recommend them as they will be my go to for service needs.

I have purchased roughly 7 vehicles from Casablanca. Donated 3 to disabled vets with NO issues. This is the first time unfortunately do to my check being cut drastically and a home purchased same time as car I was NOT able to make my full payments. Casablanca worked with me during this covid crisis but in the end had to choose between home or car. I informed Zahid I could not make payments or see me making future payments and needed to do a voluntary repossession. Was thankful Casablanca could get car and was glad to return something I couldn't afford at this time. Casablanca did say I could still purchase in future which I was glad there was no hard feelings on either party. Thanks Casablanca for being understanding in this time of crisis. Missy

Went in for an inspection. The mechanic got in my car for a few seconds, did not lift the vehicle or perform a proper inspection, and immediately claimed an automatic fail due to a control arm issue without showing any evidence. Took the car to a legitimate inspection shop the same day where they followed proper procedure where they lifted my car, checked the suspension and the car passed with no issues. Very unprofessional as the guy immediately tried to goad me into setting up an appointment it felt like an attempt to get an easy money grab for unnecessary repairs. Would not recommend.

This business should be shut down! They advertised a vehicle online for $5500 and then charged me $6500 when I looked at the paperwork! $1000 more than the advertised price. Then I noticed on my paperwork they took my deposit of $2100 and added it to the price of the car like I paid no deposit! They came and repossessed my vehicle saying my insurance lapsed when I only switched insurance companies due to the company they recommended charging way too much but the insurance never lapsed the vehicle had insurance on the car! Then they charged me $450 to get the car back! The 1st repo was a financial set back! The business accepted my late payment on the 23rd with a late fee, the following month they charged me the late fee twice and accepted my payment on the 23rd! What doesn’t make any sense is the repo man in person and the one on the phone both said the car was being repossessed over the insurance which was paid on 10/7! I should have known they were shady when I test drove the car and had to stop to pump gas just so I could get the car back to the lot! Then after I pumped the gas I went to crank the car it wouldn’t start! I had to have someone jump the battery! I spent over $1000 in repairs in the 5 months that I had the car!! The check engine light came on two weeks after I got the car! There was a misfire in cylinder 3! A month later it over heated while I was on my way out of town and I had to replace the thermostat and the water pump! Then I had to replace the O2 sensors! When I replaced 2 tires I was told the shock absorbers needed to be replaced. After all this they tell me that I have to pay $4500 to get the car back! They can keep the car because the next repair I was about to pay for was due to the exhaust and catalytic converter dragging underneath! That problem started the day I got the car! I even asked them to look and see what was making a scrapping noise and the guy said “oh I don’t see anything!!” The repo man even said that every car that he has picked up for Casablancas are pieces of crap and that all the cars they sale have been involved in floods. The repo mans said that Casablanca buys the cars dirt cheap because the are damaged and they resale the cars for quadruple the price they paid! When I got a flat tire I noticed my spare in the trunk was rusted and there was standing water in the trunk!!!! *****I was never happy with Casablanca! The only reason I went to them was because my former employer knew the owners!! I thought they would be decent because of the relationship with the people who took me there! But boy was I wrong! My car insurance never lapsed I switched company’s because the insurance company that Casablanca recommended was charging me close to $200 per month! I was able to get insurance through my employer way cheaper so I switched companies! Casablanca repossessed my car for no reason and then charged me $450 to get it back! If it wasn’t for that I would have never been behind on anything! I had just started a new job and had been out of work for about a month so that $450 charge that they ripped me out of was my next car payment!! All together I have paid $6300.00 that car! And Casablanca wants $4500.00 more! For a 2006 Mazda 3 that has a Blue Book resell value of $ 2,750.00!!! $2100-down $1000-repairs $2000-car payments $ 450-repo fees $ 650-car insurance $ 250- vehicle taxes I thought you don't discuss repossessions publicly? At least that is what you commented on several of your reviews...Scroll down! You guys are trash and I am not the only person who believes that! Many of your customers and your very own repo man feels the same way I do! You have horrible reviews...I wish I would have paid attention and read these reviews before putting my money in your hands.

I completely understand all the negative reviews. Please do not get any car repairs from this dump. They overcharge for what should be a simple fix, break things on the car, and then do not want to fix them. 😒 I will never darken their door step again. And please do not reply with some sarcastic remark like you have on other posts. It is just further evidence of your unprofessionalism.