Driver's Village

Driver village is wonderful. Roy Heath is best. Every time I comeback here he gets me in a new car. Roy takes his time, he keeps real with you and he always on time. He is so professional, knowledgeable, and makes sure you leave with something you love and Reliable. Thank you Roy for my new Jeep!

I've always had a positive experience at Driver's Village. Toyota, Lincoln specifically. Very professional and helpful people. Just bring an umbrella for shade if you're viewing cars outside in 90 degree heat. It's helpful they have signs to find all the different dealerships. There's more buildings hidden behind another large building. That's where you'll need the signs. I highly recommend!

This way my first time at drivers village and the customer service from my sales associate was AMAZING! We came to the dealership looking to trade two cars and get a Jeep. We met with the manager Shakit. He had one of his associates Sam help. Sam went above and beyond to make sure we were satisfied with our purchase. He made sure the car was detailed and all ready for us to. Sam said because we traveled from Ithaca to Cierco he would meet us at the gas station and fill our gas tank. I have never in my car buying years had an associate go this far to give excellent service to his customers. If you’re in the market for a new car. I highly recommend drivers village and ask for Sam.

Recently purchased a 2024 Mitsubishi Outlander Sport to to replace the 2015 I bought new from them 11 years ago. In general, it was a positive experience. I worked with Aiden to negotiate a fair price to the point I didn't feel the need to look elsewhere. DV has been great to work with. On my way home, I realized I forgot a few things. I contacted Aiden who was able to find them and offered to hold them until the next time I came through. Greatly appreciated. My only complaint was didn't realize I was only getting one key after signing papers and getting ready to leave. Apparently when you by used, you're not guaranteed a spare. Turns out it cost about $500 for a spare (key, programming fee, labor). Didn't think this was something I needed to worry about but now I know. If the latest car holds up like the last one, I'll continue to do business with DV.

NEVER GO THERE!! I was advised to take my Chrysler there as one of my headlights was not working and it would require one only made by Chrysler. I went to Driver's Village in Cicero, NY where they offered to replace it and sent me to the waiting area. About an hour later a female sales advisor came over to me and said "I have some bad news. We replaced the headlight but it still doesn't work. Unfortunately the new headlight is now considered "used" and we can't take it back. The charge will be over $600." Can you believe it? The exact bill I was given was for $669.47 and nothing was fixed!!! I had to pay the amount so I could at least drive home. My repair shop sent me to Longley Brothers. They replaced 2 fuses and charged me $98.56!!! I entered a complaint to the Better Business Bureau. They LIED on their response stating I was told of the charges before replacement. I finally contacted Chrysler Corporate who agreed with me and Driver's Village is refunding me money!!!! NEVER DO BUSINESS WITH THEM! Update: I was sent an email that they refunded the total amount to my credit card on 6/24/26. Surprise!!!! I checked with my credit card company and they NEVER POSTED THE CREDIT!!!! Never do business with them!!!!!