5 Star Motor Group
5 Star Motor Group is a Rochester-based car dealer offering a wide selection of pre-owned vehicles and financing services.
Published · Details verified

Google rating
4.8 / 5
Reviews
241
Hours today
10:00 AM – 7:00 PM
Best for
Local buyers seeking a variety of pre-owned cars and trucks in Rochester.
About 5 Star Motor Group
5 Star Motor Group is a car dealer located at 2595 Ridgeway Ave in Rochester, NY. The dealership maintains a varied stock of pre-owned trucks and cars available for local buyers. They provide financing services to assist customers with their vehicle purchases.
This dealership operates Monday through Thursday from 10:00 AM to 7:00 PM, Friday from 10:00 AM to 5:00 PM, and Saturday from 10:00 AM to 3:00 PM. The facility is closed on Sundays. Interested buyers can reach the sales team at 585-685-1112 or visit their website for more information on their current inventory.
What financing does 5 Star Motor Group offer?
- Warranty offered
What does 5 Star Motor Group offer?
- Used car sales
- Used truck sales
- Financing services
- Vehicle detailing
Why customers choose 5 Star Motor Group
Professional sales staff
Clean dealership environment
Concerns regarding financing and management
- Located at 2595 Ridgeway Ave, Rochester, NY
- Open six days a week with evening hours until 7:00 PM
- Offers a wide variety of pre-owned cars and trucks
- Provides in-house financing services for customers
When is 5 Star Motor Group open?
| Monday | 10:00 AM – 7:00 PM |
| Tuesday | 10:00 AM – 7:00 PM |
| Wednesday | 10:00 AM – 7:00 PM |
| Thursday | 10:00 AM – 7:00 PM |
| Friday | 10:00 AM – 5:00 PM |
| Saturday | 10:00 AM – 3:00 PM |
| Sunday | Closed |
Where is 5 Star Motor Group located?
2595 Ridgeway Ave, Rochester, NY 14626What do customers say about 5 Star Motor Group?
Their professionalism and speed had me driving my new car off their lot in a matter of days. That's only because I couldn't make the drive the day after I contacted them about buying. The car is in excellent condition, freshly detailed, and had a full tank when I left. As embarrassing as this is, I accidentally paid John $500 more than the agreed price because of the deposit I placed prior to buying. This man reached out to let me know and sent a check in the mail the next day. Customer service A+++++. They definitely let everyone see the Lambo though haha.
Great guys. Great cars. They really work with you and make sure you walk away happy. I would definitely recommend making this the first stop when looking for a vehicle. And i will be coming back to them personally.
Upon walking into this random dealer I found on Google, I was pleasantly surprised. The dealership was pristine and very clean with a wide variety of cars to choose from. All were detailed and fronted. Approaching John and Markos, they were confident and incredibly easy and welcoming to work with. They let us experience the cars in interest with no pressure and let us test drive any vehicle on the lot. Unlike most dealers, John and Markos were negotiable, throwing in add-ons to make sure we were getting a quality and worthy purchase. I will absolutely do the hour and a half drive again to secure another car from them because it's nothing like I've experienced before from a dealer.
THIS IS FOR FUTURE BUYERS (DO NOT BUY!!). The manager Bryan accused me of providing fraudulent pay stubs, yet still proceeded with the sale and accepted my money, even acknowledging it was an honest mistake. The bank itself stated the issue was not significant. I received the vehicle on the 4th and returned it on the 19th less than three weeks later. The condition of the vehicle was never properly disclosed to me. Immediately after receiving the car, I took it to my mechanic, who documented major issues including transmission problems, bad brakes, worn rotors, and additional mechanical concerns. I have receipts, inspection records, and scheduled follow-up appointments that will all be presented in court through my attorney. At no point was I “forced” to return the vehicle. In fact, after the original financing issue, Bryan attempted to move me to another bank and requested an additional $1,000 down payment, which I declined. Only then was I asked to return the vehicle, and I clearly stated I would do so once my down payment was returned. Bryan himself responded that this was “great.” From this point forward, all communication can be handled legally and professionally through the appropriate channels. I have retained documentation, witnesses, mechanic reports, and financial records regarding this matter. I look forward to resolving everything in court….For Bryan: Good luck on your marriage!
DO NOT BUY A CAR HERE!!!! I never thought I would have to speak out about this, but people deserve to know the truth about what I experienced with Bryan, the manager. His behavior has been deeply disrespectful, manipulative, and financially harmful. After I made my payment for a car I had considered, I decided I no longer wanted the vehicle and requested my money back, especially because they didn’t clean the vehicle or fix it like they said they would, and they didn’t give me correct information for the car. But instead of handling the situation professionally, Bryan began withholding my money and telling me I could not get it back. Now we’re going to court….. No one should have to beg for their own money or feel taken advantage of during what is supposed to be an exciting and trustworthy process. I’m sharing this because silence protects the wrong people. If this has happened more than once, then people deserve to be aware before putting their trust, and hard-earned money into the wrong hands.
Questions about 5 Star Motor Group
Does 5 Star Motor Group offer financing?
5 Star Motor Group provides financing services to assist customers with their vehicle purchases at their Rochester location.
What are the business hours for 5 Star Motor Group?
5 Star Motor Group is open Monday through Thursday from 10:00 AM to 7:00 PM, Friday from 10:00 AM to 5:00 PM, and Saturday from 10:00 AM to 3:00 PM.
What types of vehicles does 5 Star Motor Group sell?
5 Star Motor Group sells a varied inventory of pre-owned cars and trucks at their dealership.



