Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces

JOSH is basically the car-buying equivalent of that one friend who says “I got you” and actually delivers… twice. I walked onto the lot intending to browse. I left with two cars and a weirdly strong urge to invite Josh to my next cookout. Super communicative too—texts back faster than my mom when she thinks I’m in trouble. “Hey Josh, the check engine light is doing the Christmas tree.” Reply in 47 seconds: “Bring it in tomorrow, I’ll sort it out. Coffee’s on me.” He’s ridiculously flexible like yoga-instructor. Whatever payment plan I threw at him, he just nodded like “Yeah, we can make that work… let me grab my calculator.” No judgment, no eye-rolling, just pure “let’s get this done” energy. If you want a car (or apparently two) without the usual dealership headache, go see Josh. He’s the man. Tell him Joey sent you—he’ll just roll his eyes and laugh.

During a phone conversation with a sales representative regarding a used vehicle, I was assured that the truck was in good condition and free from any issues. However, upon visiting the vehicle after a four-hour drive, I discovered several concerning defects. The tires were excessively worn, multiple door dings were present, and an unmanufactured backup alarm was installed when in reverse gear. I requested to speak with the sales manager, Joeed Salais, as the condition of the truck did not align with the information provided. I expressed my desire to negotiate the price of the vehicle. Unfortunately, Joeed Salais’s demeanor was unprofessional and rude. He was unwilling to engage in any negotiation and I ultimately concluded that the vehicle was not worth the investment. Furthermore, Joeed Salais attempted to belittle my elderly father and me by suggesting that we apologize for wasting his time and the sales associate’s time. He also implied that if we desired better tires, we should purchase a new truck, which is precisely what I did at a different dealership (as evidenced by the accompanying photograph) that treated me with the upmost respect, professionalism, integrity, and willing to earn my business. Joeed Salais’s conduct failed to meet any standards of professionalism. I strongly advise against purchasing a vehicle through this management and will not recommend this dealership to anyone seeking a vehicle.

Maybe the worst dealership experience I’ve ever had. Not only are they price gouging, disrespectful, and unprofessional - they waste your time and harass you. I went in knowing what I wanted and at what price. I was told we could make it happen and i never ended up getting a call back. Went in 3 separate times and the sales rep Leonardo never even had the decency to send me a text or call with any of his information. Not only that, I accidentally left my ID there, when I realized I called them back 3 different times and was told all 3 times that they didn’t have it. I knew I left it there so I went in person and low and behold, they located it BUT the sales rep had it all the way in El Paso and never called me to let me know I had left it. I clearly decided not to buy a vehicle from them. I ended up going to Toyota and had a much better experience. After I got my new truck from Toyota, suddenly this Ram dealership can’t stop calling me. I’ve even spoke to a manger and told him and he said he would “update my file” so I didn’t get any more calls. I’ve been called 4 or 5 times now AFTER speaking to a manager even after I’ve been asked to not be called again. Leonardo continues to call me asking if I know anyone else who’s in the market. He’s called me TWICE asking the same question. I would never send anyone to this unprofessional establishment nor would I ever send anyone to that rep. Do better.

This was the worst car-buying experience I’ve ever had, and I deeply regret going to Viva Dodge. I would never return, and I strongly recommend that anyone considering buying a vehicle there think twice. I purchased a hybrid vehicle from them, only to later find out that the EV battery needs to be replaced — a repair that will cost me roughly $10,000. Mitsubishi later told me their records showed the battery had already been experiencing natural degradation, which makes me believe the dealership should have known about the issue before selling the vehicle. They still sold it to me at full price without disclosing any of this. At the time, I had a newborn baby and a toddler, and we had already been searching for a larger vehicle for quite a while. I was under a lot of pressure and trusted the dealership to be honest with me. The salesperson, Steven, seemed interested only in making the sale, not whether the vehicle was reliable. He no longer works there, but when I later contacted management about the issue, I was treated terribly. After speaking with a representative named Christina, who repeatedly talked to other people during our conversation and showed very little concern for my situation, I finally spoke with a manager — only to be told this was somehow my fault for buying the car. To make matters worse, the vehicle was advertised online for around $14,000, but when we sat down to purchase it, the price suddenly became to $18,000. Looking back, it feels even worse knowing they may have been selling a vehicle with major battery issues the entire time. The only Mitsubishi-certified service center that can work on the battery is in Phoenix, Arizona, creating even more expense and stress for my family. I also wrote a letter to the corporate office and never received any response. Overall, I felt completely dismissed and taken advantage of throughout this process. In my experience, once the sale was made, nobody cared about helping resolve the problem. I will never do business with Viva Dodge again.

My husband took his car in for a headlight replacement due to his headlight not working. They charged him $150.00 to change it (they did let him bring in his own light bulb because the one they had was over $400.00) then said the problem was something else. They charged him another $150.00 to diagnose what was wrong with his headlight and told him he needed a part that would be over $2,000.00! After already spending over $300 we could not afford to pay for this other part that would have brought our total over 3k for a headlight, and I am glad we didn’t because a simple google search showed that the most common issue is a fuse. After spending the over $300 with the quote of over 2k to “fix it” all it took was $5.00 pack of fuses to replace one that was burnt out. Terrible service and total rip off. I don’t see how it took a $150 diagnostic to lie and tell us it was something over 2k when it was a fuse. We will never return to this location after they stole our money and tried to steal so much more for a headlight issue caused by a fuse that cost just dollars. Do not recommend!!