Bill Pearce Motors

They are very polite got me approved for the down payment I wanted good interest rate and the payment I wanted and the car is going through the shop to get everything looked over and then I can go pick it up! So far extremely pleased with the service and the level of customer care that I have received from Ken!!!!!!! Top shelf!! More to come after I pick up the car, in clouding photos!!!!!

My wife and I found our vehicle online and reached out to the dealership. We got Scott Armstrong and he was very responsive to our inquiries. He patiently answered all our questions and when we flew out to Reno from Arkansas to get our vehicle and sign the paperwork, Scott picked us up from the airport and he, Henry Hall and Tom Doan took really good care of us and put us up in the Atlantis for the night. After we returned to AR and went to our local DMV to register the vehicle, there were some issues so we had to call and get some documentation from the dealership. Samantha continued the responsiveness and accommodating nature of BILL PEARCE MOTORS. We will definitely consider buying our next vehicle from them!

We found our perfect used midsize SUV at Bill Pearce Mini working with Eva Hansen-Bridges. She made the process of buying smooth, complete and professional. We had a list of "must-haves" for the car and when we arrived, she had the list complete. Driving this car back home through the Feather River Canyon was a delight. We'll look to Bill Pearce Motors for our next car purchase. A+

I can confidently say that this place and its employees put most other car dealerships in this city to shame. A few weeks ago I purchased my first car from Bill Pearce, which was a used Toyota RAV4. Naturally, there were some questions that arose during the sales process, such as what I should do if something were to go wrong with the car soon after I bought it. Would they take care of it, or tell me to pound sand like most other dealerships would be inclined to do when buying an as-is used car? The salesman, Scott, assured me that they would do what they could to make it right. I figured I'd hope for the best. When I was ready to buy the car, I noticed that (through no fault of anyone) there were tiny tar splatters all over the hood and left side of the car. It's likely that it was driven past a construction site at some point. One of the employees named Alex came out and helped me remove it with a buffing wheel and polishing compound. He didn't have to do that, so I greatly appreciated it! I drove it off the lot without issue and they even knocked $600 off the price due to some minor cosmetic damage on the car. I was skeptical at first about Scott's assurances, but all doubt was removed when my car started to have problems with the paint chipping almost immediately from a small area on the hood. I suspect it had to do with the insulator on the underside of the hood coming off, which then caused the heat from the engine to heat up the hood and make the paint bubble/chip. I realize that I should have checked under the hood before I drove off with the car. I only found out when I got home and found the insulator sitting on top of the engine instead of being attached to the underside of the hood where it belonged. I do not blame Bill Pearce for any of this. I now know for a fact that they would have fixed this immediately if they had known too. I told Scott and their used car manager, Joseph, about the issue and he immediately told me to bring it in to them. As someone with a marketing degree, I can tell that these men deeply care about their reputations and first impressions. I showed them the paint chips and bubbles (which had spread over the course of a week) and brought back the detached hood insulator. Joseph told me to leave the car with them, no questions asked. Well I went down and picked up the car from them yesterday (as of when I wrote this) and I couldn't be happier. Joseph personally touched up the chipped paint, sanded out the bubbles, and applied an even coating of touch up paint to the damaged section. He also clear coated it. Not only that, he personally fixed the hood insulator, cleaned it, and securely attached it to the bottom of the hood. Speaking of which, the hood also had some residual tar splatter on it that I had been meaning to get to, but have not yet found the time. Well, not anymore, because Alex removed all of the remaining tar! Not only that, but they also polished the headlights which had been a bit fogged up when I bought the car! None of this was charged to me. I made sure to thank each of them profusely for the superb service they have given me. Most other car places would have blown me off if I came back to them with even half of the problems I did. These people care about what they do and they care about making sure the customer has a good buying experience. They definitely wanted my first car to be perfect. While the car certainly had a couple problems, I did not have to stress over them at all because the people at Bill Pearce took care of everything, all while keeping me up to speed the whole time through calls and texts. I will be recommending this place to my friends who are in the market for new or used cars from now on, and I can confidently recommend this business to everyone else who would like a car from people who actually care about their customers.

This review is based on the customer service I was provided by Mike Davis. They have a GTI that’s over priced thousands of dollars. I asked if they were firm and he gave a bunch of excuses of low miles, only two owners, etc. said that it just hit the floor so the managers would be firm on price. They let me walk away then dropped it 500$ after talking to me. Bad customer service 100%