Suntrup Automotive Group

My in-laws recently purchased a vehicle from Andy at the Hyundai store and they were so happy with his service. My father-in-law can be challenging at times and Andy handled it with the utmost patience and professionalism. We will definitely be purchasing from Andy again!!

I was disappointed with the communication from this dealership. I made a reasonable cash offer on a vehicle and followed up by phone four separate times, speaking directly with the salesperson. Despite being told they would get back to me, I never received a clear response or counteroffer. I cannot say for certain why the dealership chose not to respond, but the lack of communication left me feeling that my cash offer was not being taken seriously. A simple yes, no, or counteroffer would have been professional and appreciated. Based on my experience, I would be hesitant to do business here in the future.

I would do zero stars if possible. I would strongly caution anyone considering doing business here. We put a down payment on a vehicle, were told financing was approved, and were given the car. Then, without clear communication or notice, the dealership took the vehicle back while I was at work. I walked out to the car gone, and no way home. After that, we were told the bank backed out of the deal, yet when we contacted the bank directly, they had no record of any financing attempt. Since then, we have made multiple requests for documentation and the return of our down payment, and have received little to no response. The dealership has refused to provide proof or clear answers, which is extremely concerning. This situation shows a serious lack of communication and transparency. We are now pursuing formal complaints and legal action to recover our money. If you value honesty, accountability, and clear communication, I recommend taking your business elsewhere.

I would strongly caution anyone considering buying a vehicle from this dealership. I purchased my vehicle over a month ago and was issued temporary tags. When I went to register the vehicle, I was unable to do so because the dealership did not have the proper documentation from the previous owner. This is something that should have been handled before the sale. As a result, I was placed in a rental vehicle for nearly a month while they attempted to resolve the issue. Recently, they informed me that the paperwork is finally ready. However, my temporary tags have now expired due to the delay on their end. I expressed concern about driving an unregistered vehicle, especially with a baby, and asked for a solution so I could legally complete the registration process. I was told they could not assist, but that they would “cover any tickets” I might receive in the meantime. This response is unacceptable. Customers should not be put in a position where they are forced to drive illegally due to a dealership’s lack of preparation and accountability. There was ample time to resolve this properly, and there are reasonable solutions that could have been offered. Unfortunately, customer care and responsibility were clearly not a priority in this situation. I would recommend others proceed with caution.

if i could give them a 0 i would this is the worst i have ever been treated dealing with car problems. Kayley is so rude and disrespectful to Suntrup customers. She kept nagging me about things that had nothing to do with her (she was not helping me) and cutting off Hailey the girl that was helping me. Hailey was a lot more understanding and kind. I hope if you are to go here for help you ask for Hailey. People who have attitudes and problems with customers for asking questions should never be working at a place people go to get their vehicle/ vehicle serviced. I understand everyone has bad days but this is not the first time this girl has been rude to me when going there. She is like this with everyone who goes in there for a service. Her behavior is unacceptable. This lack of disrespect and professionalism should be enough to shut this business down. HIGHLY DISAPPOINTED AND WILL NEVER BE BACK!!