Gerry Lane Enterprises

I had an awesome experience recently at Gerry Lane-(Florida location)! Sales ladies Daquayla Webb (DQ) and Keisha Smith were awesome, along with finance personnel Jerry Mitchell!! Daquayla Webb (DQ) made sure I received all discounts including the Medical Professional offer and I received good offers for my trade-ins!! They were very professional, patient and had all the answers to the questions I had. I am a VERY satisfied customer and absolutely love my 2023 Chevrolet Tahoe with 23 miles!! It was a steal! 💥 DQ, Jerry and Keisha are a GREAT asset at Jerry Lane!! I appreciate you all!

Yes you call this number I tell you did! You dreenking? I know you calling me cause you want the numba for Dodge... DO NOT HANG UP. WHAT IS YOUR ZIP. CODE!!!

Review is for zacahry location but they keep getting google to remove it. Took vehicle in mid November 2025, the 14th to be exact. Took a week to get any correspondence and it has been horrible since. As of MLK 2026 no vehicle returned. Service writer really screwed it up and dealer offered to handle all repairs at their cost after I suggested I would be contacting a lawyer after repair cost estimate went up 1000% and I have a lifetime warranty. However that was before christmas and again no vehicle yet. I am patient but this place is a joke Tried calling with no return call as of this review. Never mind there has been random intermittent communications via text. Its always we need more time, part or $$$ even though I have a lifetime warranty. Now it's just that they dont know what they are doing in my opinion and making excuses. Luckily I dont need the vehicle and that is the only reason I am still just laughing at how inept this place is. Called and Finally got through and talked to a dealership manager. He didn't recall details well and I had to remind him of it all. I recorded conversation for legal purposes. They claimed delay was because I said it wasn't urgent. Well 2 months and no effort on their end is more than enough patience on my end I feel. Promised a call back but didnt get one. Had to call them back. No one in service got a message to call me Apparently now there is something else they need to fix. Yet the person an just hour ago didn't know this. Such a joke. Going to take another week or so to get more parts. Or so I am told No one has named the part being referred to. Yet I've been told twice parts have come in and then were defective. Forward to No uodate other than we are still waiting for a part that they cannot tell me name of. Uodate Feb 2 2026 Another week and another "failed part on arrival" amazing how many bad parts they seem to get. Feb 6 Another week of no updates or call backs. Called and was told I would get a call back on status. Still nothing and now they habe stopped responding to texts which they initiated.

I bought a vehicle that they had sold before. They used special screws that are impossible to remove to attach a front plate with their logo on it. So I either have to damage my vehicle or leave their crappy logo on MY car.

Gerry Lane has really disappointed me and put me in a terrible position now. I went there around 2 months ago to do research for a vehicle because my $35,000 vehicle was stolen. I let them know at the time I was still waiting on insurance to finish my claim on my stolen vehicle and showed them the documents I had. I knew I could not walk away with another vehicle at that time. I have received 8 letters in the mail from separate credit agencies denying me approval. This has severely hurt my future on getting approved for a vehicle because every time your credit report is pulled it is called a hard inquiry. This can take up to two years to fix. In the meantime now that my stolen vehicle has been paid off, my credit score has dropped drastically because of the hard inquiries and I cannot get approved without a large down payment on another vehicle.