Import AutoWerks

Took a 2012 Mini Cooper Countryman to the new owner Drake and his team at Import Autowerks for a prepurchase inspection. They exceeded my expectations- a Saturday appointment, done on time, thorough write up and a very reasonable price. I actually live a couple hundred miles away so it’s not like I’ll be a repeat customer but instead of over charging he made me feel like a regular. Thank you!

Mechanic at the place was very personable and friendly in showing me some cars there as the salesman/owner was gone for the day. Besides the nice mechanic, to be honest, I'd be very careful buying a car from there. Cars there may look decent but all have issues not disclosed and some may be serious and costly issues if bought and paid for before they arise.

I called and asked about a Ford Flex they had. I told them we lived 5 hours away and asked if it was mechanically ok and if needed anything. Was told o2 sensor and right front wheel bearing. Otherwise was in excellent mechanical shape. We drove up the night before and stayed in a motel. The next morning we went to the shop. Had few other cosmetic issues not shown well in pictures but we test drove anyway. I got 2 blocks and turned back around. The transmission was slipping and some of electrical switches weren't working proper. The salesman was on phone and shut door in my wife's face. We dropped key on desk and left. Luckily found another Flex in great condition at a lot on the way home.

I called previously before coming there to make sure they still have the vehicle he said that the vehicle ran and drove very smoothly. When I got there after driving for two and a half hours I took it for a test drive and there was so much wrong with it not only did the motor knock but every time we hit a bump in the road you could hear there was problems with the ball joints. The dealer that we dealt with I was trying to be very polite and was trying to help but seems very high strung and acted like he was on drugs. Then when he took us to another car lot that this dealership works with he was telling his life story come to find out he was freshly off drugs and was driving like a maniac I do not recommend this place to anyone it looks like The Chop Shop. Every single one of the vehicles head physical damage to it do not go here

Terrible customer service. Of course they act like they care when trying to get you to buy a car. Told me the car only needed one thing fixed when it needed much more than that. Went up to complain to them and they called the police kn me to have me removed. I understand they are used cars but there's no need to lie about the issues wrong with it. Don't waste your time or money with these people. I see why they average a 2.5 review.