Lafayette Cadillac

My wife and I bought a 2021 XT5. Heath Morgan met me on the lot, super friendly and I felt zero sales pressure from him. A few followup phone calls/text from Heath and Avery and we worked out a deal. I highly recommend contacting Heath if you are in the market for a new, or new to you vehicle.

The Lafayette Cadillac parts department is inept at their jobs. From taking months to receive orders, zero communication about delays, to loosing orders. After months and going to the parts department 3 different times, I finally got my two products, except that one was still incorrect. However, I was finally being able to get to service for the key fob connection that had to be done. That department is not much better. I got to sit there for 2 hours, only to find out the job had been done, but no one had come to get me because they have zero communication skills at this dealership. Then I got to stand around for another hour waiting for the discount I was guaranteed because of the parts departments terrible inadequacies. But of course they don’t actually know how to do anything, so they had to be walked through it by a manager. I did end up with a refund for one part, and $20 off the service (which only paid for the credit card charge they add on anyhow). While I was there another customer was in service dealing with a similar situation for hours; and yet another man walked in, they told him a price for service he was about to get, he said “absolutely not” and walked right back out. Cadillacs are luxury vehicles, and I expect good, if not luxury service. Ive never been so glad to leave a facility that I will never return to. My advice- don’t do it. Go elsewhere. Added in response to Derek: If you really wanted to talk to me, you have my information on file. Writing the same response to everyone suggesting you care, and then asking me to carry the load of work to reach out to you, just further proves my point at your dealership. If you actually cared you would find my information and reach out to me.

We found a used Genesis online at this dealership. We had used SUNSET CADILLAC IN VENICE FL FOR OVER 15 YEARS! We were treated like royalty. We had the opposite experience here...Yes I contactedvthe General Manager, their finance person, one condescending arrogant man, after begging for their help. From day one we pleaded...I was admitted to hospital with serious chronic condition, our Cadillac was totalled, we needed a car immediately...almost 4 weeks later without any communication from decision makers and over a thousand + in rental car fees. We finally received our car. I could NEVER RECOMMEND DOING ANY BUSINESS WITH THESE PEOPLE. Our salesperson Todd returned all our calls but had no information about anything that was helpful, to be fair he is a new employee. The emotional toll was so difficult still trying to recover from the whole mess. LOVE THE CAR!

I bought a 2015 Chevy Silverado in mid December 2025 and the transmission went out 2 months later. I contacted this company and numerous employees by email and phone and havent heard anything back! Not an Oh no, Im sorry, How can we help,.... NOTHING! Honestly the buying process was pretty smooth but the follow up 0/10! If you want to buy a vehicle I wouldn't recommend here bc if anything happens they WILL NOT care!

Waiting over 3 weeks for second key fob and no communication from dealership. Edit, in response to your reply. My contact information is the same as the email from two weeks ago , where you said you would look into the matter immediately and never got back to me. Now over a month contacted sales manager as well and still no key. As expected general manager left a bot message, you know my contact information, get ahold of me if you really want to resolve