Prospect Auto Mart

Good experience buying my Honda Element. Fixed a couple of issues before I took possesion. Excellent price.

I was in Illinois from Ohio, I had driven over a screw, they were able to see me immediately, they found a new tire for me, my trip home was delayed one day. They were so friendly, and SO accommodating. I can't tell you how pleased I have been with the staff, service and affordable service.

Unfortunately after owning this car and learning more as I work on it I have to lower my rating. Although my initial assessment of being treated with great care and respect by the guys over there, the single most glaring issue that I can only place on this place is that BOTH of my rear axle nuts (to dumb it down, they keep the wheels attached to the car through the bearing) were the wrong part, improperly installed, and I suspect not even torqued properly. Prospect installed a new OEM differential in my car prior to me buying the car which would have required them to remove and reinstall these nuts. This required me to replace both of my rear bearings, which had I not known how to do it would have been a significant expense. Not the worst thing in the world - but honestly coming from a shop that seems to specialize in Miata’s it is insane something this important was looked over. Guys! You have to punch the axle nuts into the notch in the axle FAR. One or two hits with a ball hammer is not enough! Secondly, both of my brake calipers were seized, which can only be the fault of prospect for not greasing the caliper slider pins as they were bone dry, and they told me they did the brakes before I bought it. Frustrating. Again, had I not known how to do it, it would have been a very expensive repair and replacing both caliper assemblies and pads was about $300 DIY. Original review below Sold me a Miata, and it’s great. Clearly rebuilt very well with a lot of care to minor details. Jim is very friendly, and went to buy 2 cars and was able to negotiate a great price for the second. Super fast service and responses all around. Walked in the day after texting them and walked out with 2 cars. There’s minor issues with the car - already had to replace clutch cylinders and do some maintenance items, but overall, the work that prospect did - in my case, replacing differential, top, brakes, and tires, was 💯. Will go here again.

Just don’t. I pulled onto their lot to look at a Honda. After I looked around the vehicle I opened the driver door, which was unlocked. I was standing outside the car looking at the broken off hood release when the alarm went off. I can only assume the people inside the business set it off, otherwise it would have sounded when the door was opened. A man came out and told me, “No pullin on door handles! We got keys inside. People usually come inside first and don’t just go on the lot. “ I told him the car was unlocked. He said they must have left it unlocked last night. Ok, not my problem. I grew up around a car dealership and never knew you couldn’t walk a lot and look at cars. Maybe put up a sign or something. I told him I was no longer interested in doing business with the establishment. He said he wasn’t trying to be rude. I told him I didn’t come there to be chastised and that he just lost a sale. I promptly left. I was interested in several of the cars they had and am ready to buy. However, being treated like a thieving child ended any chance I’ll ever do business there. Do yourself a big favor and steer clear of the place. I probably just avoided buying a big headache.

Don't waste your time or money, 6 months ago I had tires and alignment done .Getting new tires again today and they told me it wasn't done!!!