Hyundai Warner Robins

This is by far the best experience I have EVER had at a dealership. Every single person I spoke with throughout my buying process was incredibly professional and friendly, happy to answer any questions I had along the way. Special shoutout to Michael, Greg, Chris and Yanna for working with me!

I had a 2024 Hyundai Palisades calligraphy with only 22,000. It was replaced with a 2026 Hyundai Palisades calligraphy after my 24 Palisades calligraphy was wrecked in their shop in the beginning of the year. So with the help of my salesman Mr. Gregory Herrel and Chris and Chuck they made everything right. Thank you.

Terrible post-sale experience and dishonest management. I was promised full detailing with my vehicle purchases, but when I picked them up, both vehicles hadn't even been washed. After I brought it to management's attention, they claimed the detailing had been completed but offered to "try again." When I returned for the rescheduled appointment, the General Manager refused to honor the promise, insisting the detailing had already been done and claiming they don't even provide that service after a vehicle is sold. To make matters worse, they mishandled my title paperwork. They missed the filing deadline, contacted me for additional signatures, and initially admitted they had made mistakes. Later, they completely changed their story, insisting they had done nothing wrong and were actually "going above and beyond." Meanwhile, it had been over 30 days since my purchase, and my temporary tags are set to expire in less than two weeks because of their errors. This dealership showed a complete lack of professionalism, accountability, and honesty. The General Manager, Chuck Toler, and the General Sales Manager, James Sanders, were dismissive and unwilling to take responsibility for problems they created. If you value honest customer service and competent management, avoid this dealership. It will save you a great deal of unnecessary stress, frustration, and wasted time.

Purchased a 2025 Hyundai Palisade online/telephone on February 25, 2026. The car was transported on February 27, 2026 to Columbia SC. The temporary tags on the vehicle expired on April 11th. It is now April 20th and I still don't have a vehicle registration/tag. Spent 3 hours in the DMV waiting on call backs from ALM Hyundai that never happened. DMV in SC has no information in the system on the VIN number, couldn't extend the tags. EVERY SINGLE PERSON I SPOKE WITH AT ALM WERE NONCHALANT . No explanation given, no apology, nothing. I was told I would receive a call back from the finance manager Sandy once she followed up. That was Thursday, April 16th. It is now Monday, April 20th and I still haven't heard from her. They lack communication, accountability, organization, professionalism, and customer service. A simple, we apologize, there was an oversight and we are working to correct it would have been great. They won't ever worry about me purchasing a single thing from them. As well as they could have disclosed the armrest was broken and a replacement part is over $600.

My first visit to this dealership since ALM took over is very likely my last. I arrived to a SCHEDULED 4:30 appointment (minutes ahead of schedule) to be met at my car with, “Is there something I can do for you?” from the representative, Karen Coates, per the invoice I was later given, at the counter. I stated that I had arrived for my scheduled appointment. She responds by looking at her watch and asking “This late?!”. I shared that I’d selected the 4:30 appointment slot when I scheduled my service online. She hesitantly walked me inside to get signed in. Upon completion of my services, which were totaled $162.29 at the time of scheduling, I was escorted to the counter to pay. The representative stated that my total was $364.54, and asked how I would be paying. I asked what services had been preformed to reach that total. She stated that she had my invoice and proceeded to read from it. I shared with her the total I was given for those services at the time of scheduling. As I pulled up the appointment with the total given, plus a second invoice I’d discovered attached to a link they sent me, displaying the total $208.98, she continued to ask how I was paying, pushing the card reader underneath my phone, after I’d stated I’d be paying with a card. When I asked about the significant difference in the totals, she stated, “l don’t know why, but when you schedule online, you’re given prices for the services, but not the parts”. I shared that this was something I would have liked to have known prior to receiving service there. Karen’s reply was simply “Schedule service in person next time”, as if I would remain interested in receiving services there, after being made to pay $200 more than I was quoted at the time of scheduling. I reached out to customer service, who stated they would contact me regarding a resolution. I have yet to be contacted regarding the matter.