Winter Haven Honda

My experience with Winter Haven Honda and the entire staff was the best I’ve ever had when purchasing a vehicle. Everyone was incredibly friendly, accommodating, and went above and beyond to meet my needs and help me find the best car for me. A special shout-out to Ashlei and T, who were absolutely amazing throughout the entire process. They not only got me in the car that I wanted, they also took the time to help me set up Apple CarPlay and the Honda app, and Ashlei even installed my granddaughter’s car seat before I left. The level of customer service and attention to detail was outstanding. I truly appreciate everything they did to make the experience so easy and enjoyable. I will definitely be returning and highly recommend Winter Haven Honda to anyone looking for a vehicle.

I had a great experience at Winter Haven Honda in Winter Haven, FL, working with Robert Browning. He was professional, respectful, and never pushy throughout the entire car-buying process. I came in with specific payment and financing goals, and Robert worked hard to put the deal together in a way that made sense. Communication was clear, straightforward, and transparent from start to finish. The finance team was organized, explained everything clearly, and made signing easy. If you’re shopping for a vehicle in the Winter Haven area and want a smooth, professional experience without pressure, I highly recommend Robert Browning and the team at Winter Haven Honda. Very happy with both the service and the car.

Just bought my 2022 Honda Civic Touring with 14k miles. This car is my dream and I can’t thank Ashlei enough for putting me in the driver’s seat! She is very kind and honest, easy to communicate with. I drove 2hrs because the price was unlike anywhere else. I am in love with my new car. Thank you Ashlei!!

Had a wonderful experience as a first time buyer working with Laila!!! She helped me feel so understood and explained everything about the process so well. And she worked hard to get me the perfect deal on my new car!!! Thank you Laila!!!

Not a fan of the unscrupulous sales tactics at Winter Haven Honda. I’ve owned Hondas my entire adult life, and after 25 years with my old Honda, it was finally time for a new one. I reached out to Winter Haven Honda, set up an appointment with Germaine, and met him at the agreed time. He told me, “I gotchu, mama” and said he’d get me the best deal. When I found the vehicle I wanted and said I’d be paying cash, I asked about negotiating the price. Germaine said that wasn’t possible for a cash deal. After some fast talking and confusion about "new" versus “pre‑owned” versus “used,” we decided to walk away. As we were leaving, another salesperson, Dino Contos, offered to help. He was willing to negotiate and mentioned a “financing discount” — if I financed the vehicle, I could pay it off by a certain date without interest. With excellent credit, I agreed and bought the same vehicle Germaine claimed couldn’t be negotiated. Honda said THE BANK 'MAY' charge me a $75 early pay off fee, it did not say WILL.... it said MAY. Stephen Petrocelli, Finance Manager, confirmed that if I paid off the loan before the given date, I wouldn’t owe any interest. I paid it off within 10 days. Later, when I called the bank, the payoff amount was higher than what we’d agreed on. Dino said it was “only” a small difference — but that’s not the point. I spoke with Kayla at the bank and she told me the bank does NOT charge a fee and that it is a Honda fee. Shysters! I financed solely based on the promise of no interest if paid early, yet the payoff didn’t match what was promised. This kind of misleading behavior is exactly why car dealers — and salespeople — so often have a bad reputation. That’s a classic dealership financing tactic. The key detail is exactly what Kayla at the bank pointed out: if the fee language was written into the dealer’s contract paperwork and not actually required by the lender, then Winter Haven Honda was presenting it in a very misleading way. In many cases, dealerships encourage financing because they receive compensation or incentives from the lender for originating the loan. Some dealers will say you’ll “get a better deal” if you finance, then hope you keep the loan open long enough for them to retain that incentive. Paying it off quickly can sometimes reduce or eliminate the dealer’s commission — which is why some salespeople discourage early payoff. UPDATE: The additional charges have been reversed. The manager at the bank said there will be a meeting regarding financing with dealerships. And... I will keep you posted with further experience should I need service/warranty things taken in the future. Update: the people at the bank were so nice. My loan account is closed and they are going to have a meeting with their loan officers who work with car dealers so this doesn't happen to anyone else.