DriveTime Used Cars

I recently had the pleasure of working with Dena-Marie Barbour at Drive Time, and I can’t recommend her highly enough! From the moment she answered the phone to when my husband and I walked in, she made us feel welcome and valued as customers. Her extensive knowledge about the vehicle we inquired about, its features, and financing options truly impressed us both. Although her shift was over, she waited for us to arrive from N.J. to help us and, this made a significant difference in our car shopping experience. This level of customer service is rare and greatly appreciated. Also grateful for supplying coloring pencils and coloring pages to keep our 5-year-old child entertained while we spoke. If you’re in the market for a new car, make sure to visit Drive Time and ask for Ms. Dena Barbour. You won’t be disappointed! Drive Time 2225 N. DuPont Highway New Castle, DE 19720

when is the easiest car ever purchased….. Most, would say never. I did! This experience with Drivetime was a Game changing experience. Drivetime Technology was a big plus. I was able to almost complete the entire process right online before I ever walked into Drivetime.I spoke to my sales rep Didn’t rush me and listened to all the things I was looking for in my next car. The two biggest headaches in my 53 years with buying a car is the time it takes at the dealership and the salesman Play a numbers game so tricky that the salesman can’t even tell me how they came up with the numbers. It’s good Employees that make a companies like this one. Overall,. Drivetime have tools That put the ME in Charge to make your own deal Online way before you ever step foot in their showroom. employee happiness is rare, good people, great app, great experience. of 15 car purchases, drivetime changed my mind about dealerships. I highly recommend Drivetime to begin A five star rated Car buying experience Newcastle Delaware Drivetime, YOU ROCK ! Amy J

Charles Ingram was amazing! I arrived, and he had me in a car within 35 to 40 minutes! He made sure I was comfortable and checked that everything in the vehicle was working. He also made sure I was included in all the information I needed about the vehicle and their offerings. I’m giving this a 10 out of 10; all staff was so friendly and polite. It’s a must-visit if you’re looking for a car. This is the place you want to check out, and when you do, ask for Charles Ingram—an amazing sales guy. I love my new Vehicle

My wife and I went to buy a new car today. This was the easiest and most enjoyable time. Our sales woman Dena-Marie was not only knowable but helpful and polite. She answered all questions and has a very good personality. If you are looking to get a new car, go visit Drivetime and hope you get her as your saleswoman.

I’ve brought plenty of vehicles but have had the absolute worst experience with this business. The only reason they get a star from me is because the sales woman I dealt with Renata was very pleasant. When I brought the car (2013 Cadillac SRX) I took it to get inspection and it failed for the driver side light. I was told because it was within the 30 day warranty that I just had to take it in to an approved shop to be fix. It sounds simple accept Silverock the warranty company that handles the claim for DriveTime was worse to deal with (they get their own 1 star). Let’s just say it took more than 30 days and two separate shops to get one light fixed. I couldn’t drive the car for two weeks due to being in the shop getting allegedly fixed. When I got it back the second time It was a nice day, so I rolled down the window, but the window would not go back up. I asked the mechanic to look at it since he was already going to have my car to fix the light and was told I would have to start a new claim. So I called Silverock and got told that my 30 days were up and that I would have to pay out of pocket. I had to pay 320 dollars for a window of a car I purchased and not had a chance to drive. Back to the reason of the 1 star for DriveTime. During the time all of this was taking place I kept receiving a call from a Matthew urging me to get my car inspection done. I already had informed DriveTime that the car failed inspection and was in the shop. However the calls did not stop and added on to my frustration. Finally once the car was fixed and passed inspection I let DriveTime and Matthew know. They said they would send out the paperwork. It’s been weeks and I still don’t have a license plate. I called them today because my temp tag is about to expire and was told to go to the DMV and have them issue another temp Tag. I have to pay for that. I’m furious at this point. The DMV does not open on weekends in Delaware and I have the time to deal with this when I have to work! The lady on the phone at DriveTime actually told me to go yell at the DMV as if it’s not Drivetimes fault! But I digress! Avoid them at all cost. Its not worth the headache. I should of stuck with Carmax! That’s where I previously brought all my cars from.