Crabtree Lexus of New Haven

I cannot say enough great things about my experience with Frank Pratts at Lexus of Crabtree! I recently purchased my 2026 Lexus IS 350 F SPORT, and from start to finish, Frank made the entire process smooth, stress-free, and enjoyable. He was knowledgeable, patient, honest, and genuinely cared about making sure I found the perfect vehicle. He took the time to answer every question, explained everything thoroughly, and made me feel valued as a customer rather than just another sale. What truly sets Frank apart is that his service didn't stop once I purchased the car. He even went above and beyond by helping us find a more reliable auto insurance policy, which is now saving us money every month. That level of dedication and customer care is rare to find. If you're looking to purchase a Lexus, I highly recommend asking for Frank Pratts at Lexus of Crabtree. He goes the extra mile to make sure you're completely satisfied, and I'm incredibly grateful for everything he did for us. Thank you, Frank, for making this such an outstanding experience—I absolutely love my new 2026 Lexus IS 350 F SPORT!

We purchased our first Lexus in 2023 and were very pleased with our experience. We just purchased our second (UX300h FSport) and can’t say enough about the incredible experience with the transition to Crabtree Lexus. Our salesperson, Kevin Czerniawski was an absolute pleasure to work with and he and the entire team truly went out of their way to make everything perfect. As an engineer, I strongly believe that Lexus vehicles are the best and most reliable (taking the Toyota quality to the next level) and am so glad to have such a wonderful dealership to work with.

Erian Diaz was helpful and friendly and did a great job getting me through the sales and trade-in process. The Lexus UX 300 h is a fantastic ride, and I do not regret trading in my Porsche Macan S which now costs $100 to fill with gas! This Lexus hybrid is fun to drive.

From the moment I met Kevin, he was genuine, knowledgeable, accommodating, and incredibly easy to work with. Lexus quality and performance already speak for themselves, but Kevin was the reason I felt confident moving forward with the deal. He matched the numbers I wanted, met every request without hesitation, and made the process feel effortless. He even made sure the car was fully detailed and kept indoors for pickup. What stood out most was that there was never any pressure. No rehearsed sales pitch, no BS —just an honest, respectful person who genuinely cares about his customers. If you’re looking for a smooth and enjoyable car buying experience, ask for Kevin Czerniawski!

I couldn’t be happier with my experience purchasing my new Lexus! From start to finish, everything was incredibly easy, quick, and seamless. Buying a car can sometimes feel stressful, but this team made the entire process enjoyable and completely hassle-free. A huge thank you to Erick Franceschini, Sales Manager, for making everything come together so smoothly. Thank you to Erik Hernandez in Finance for making the paperwork simple and explaining everything clearly. And a special shoutout to my Client Advisor, Bill Newman, who was absolutely fantastic throughout the entire process. I’m absolutely in love with my new Lexus and couldn’t recommend this dealership more. If you’re looking for outstanding customer service and an amazing buying experience, this is the place to go!