Cactus Jack's Auto Tucson

I had an amazing experience working with Manny! From the very beginning, he was professional, and informative. Even before I came to the dealership, he was great about communicating through phone calls and text messages, answering all of my questions and keeping me updated while I was waiting. That made the whole process so much easier and gave me confidence that I was in good hands. He got me into the exact car I wanted for even less than I expected to spend! He made the entire process smooth, stress-free, and never made me feel pressured. Manny went above and beyond to make sure I was happy with my purchase. If you’re looking for someone who is honest, knowledgeable, and genuinely cares about his customers, I highly recommend asking for Manny.

I haven’t been this pleasantly surprised in decades. A couple hiccups in my application didn’t even slow down the approval process. Manny’s attention to detail and knowledge of the processes made this a great experience. I highly recommend checking out the inventory and stopping in to see Manny. No pressure exceptional service!

The absolute greatest experience we’ve had. Manny was amazing and very helpful. We appreciate his experience in this industry. We greatly appreciate him helping our family get on the road again. Please don’t hesitate to come in and ask for Manny.

Good people and they helped me out when I was in a bind. Low down payment process was the easiest I ever had would highly recommend . I'm very happy with my purchase 2018 Hyundai Elantra.

It Just keeps getting worse with this place. Had my car for about a month before it broke down. I was told it was the engine due to the fact they didn't service the car before I bought it. They did do a full tune-up at that point instead of replacing the engine. I was told if it does it again we will replace the engine. It did it again so I call service manager who said he would set it up for the engine to be replaced. I called for 6 week with no call back. Finally call sales and the say oh we didn't know because service manager is no longer with us. I was then referred to call the warranty center in Phoenix. The warranty center sent the store an email. So for 6 weeks I have been paying car payments and Uber $70 a day to get to work. Took 2 more weeks for the store to get my car in the shop. And now they have had it 2 weeks. And if I want an update I have to call them because even when I am told they will find out and call me they don't. And all they can do is defer 1 payment for me. They didn't even tell what they are doing with the car until I called 3 times in 1 day. They sell lemons don't communicate and take no responsibility for anything until you force the issue. The reason I bought the car was so I wouldn't need to Uber. I'm in the same situation as before I got the car but now I have a car payment and insurance. I lost so much $ by getting a car at Cactus Jack's. Please save yourself the stress and money and go somewhere else. To the owner that left a comment. I have spoken with Austin multiple times with little empathy and the response that things happen when you buy a used car and I should be satisfied that it was being fixed. We'll yeah because I bought and payed for the warranty. No because your nice guy's. Everyone at the location knows I am unhappy with the service and quality of the car. I also find it funny that you left the message with no real solution but to continue to deal with the same people who know and don't care. I am in a worse financial situation because of your dealership. I now have to take an Uber but also have a car payment and insurance. I would have been better off not getting a car.