Gene Pankey Motor Company

I recently purchased a vehicle from Gene Pankey Motors, and the entire experience was excellent from start to finish. This being my first vehicle purchase from a dealership, my satisfaction with the experience cannot be overstated. I already knew exactly what vehicle I wanted before contacting the dealership, and the team made the process incredibly easy. Pricing negotiations were a little firm but completely fair, given the excellent condition of the car I wanted. A special thank you to Jack, who was great to work with throughout the entire purchase process. He was professional, patient, responsive, and straightforward every step of the way. Jack even went the extra mile to ensure the dealership held the vehicle for nearly two weeks while I got everything lined up and arranged travel plans to fly out and pick it up. That level of trust and customer service meant a lot and was greatly appreciated. I’d also like to thank Jason, who handled much of the paperwork on purchase day and made that part of the process smooth and efficient. Amber was equally helpful in making sure the title paperwork was processed and delivered promptly. She contacted me with tracking information the day it was shipped, and it arrived the very next day—another example of the team’s professionalism and attention to detail. If you’re looking for a dealership that treats people right and makes the buying process as smooth as possible, I would absolutely recommend Gene Pankey Motors and the entire team.

Customers are quick to share when they aren't satisfied, which is why I want to share a unique, positive experience. My car was practically turning into a Christmas tree with multiple warning lights flashing, the check engine light on, and the power steering periodically cutting out. Stressed and convinced the car was done, I looked for a replacement and reached out to Gene Pankey based on their great reviews. Instead of taking advantage of a desperate situation and pushing a sale, they did something incredibly rare: they put my needs first. They suggested I hold off on buying (my car is a 2020) and recommended a preferred mechanic to see what was actually wrong. It turns out the car wasn't dying at all. An animal had climbed into the engine bay and chewed through the wiring! Because of Gene Pankey’s integrity, I avoided a massive, unnecessary expense. They chose honesty over making a quick buck, and that kind of customer service is hard to find these days. When the time does come to buy a new vehicle, there is absolutely no question where I’ll be going. Thank you for being a business people can trust! Heather Limke Issaquah, WA

Kevin did an amazing job helping me get the ball rolling on my Tesla. Jason made sure the signing process and paperwork was as smooth as possible. Travis was super helpful with getting my charger down the line because I forgot to pick it up originally. Overall all the staff at Gene Pankey deserve 5 stars for the outstanding work they do.

I would highlight Jack Dorn here for making my buying experience as frictionless as I've ever had when purchasing a vehicle. Professional and polite, I was able to avoid all the usual back and forth you usually get with these transactions. It was clear that he respected my time and I'd highly recommend purchasing here.

Dishonest business. Salesperson Craig is a fast-talkin' high pressure liar. The car I was buying didn't have a jack or spare tire. He said he would get them for me. When I went back a few days later to get the plates he handed me a jack. I said what about a spare tire. He said very coldly "I never promised that and cars don't come with spare tires anymore". Car had a 30 day warranty which was needed because the battery and starter both had to be replaced. I thought I understood that if I changed my mind about the car during this time I could choose a different car and they could redo the deal. Nope! They said you bought it, it's yours. 5 months after I bought it the catalytic converter failed with no warning whatsoever. I got stranded and had to pay to get it towed. Then it cost me $3600 to get repaired. Then early July my check engine light came on, which it didn't back in November. I scanned the code and it said catalytic converter. Took it back to my mechanic because it was supposed to have a 3 year/36,000 mile warranty. Warranty is void because the car is burning oil which fouled the 02 sensors providing overly rich fuel mixture. Rich fuel doesn't burn all the way in the engine and then it burns up in the catalytic converter and melts it. I understand I have no legal ground to stand on buying a used car. I am just writing this review to state that I will never ever do business with Gene Pankey again! That was the most expensive car I have ever purchased and turned out to be the worst car ever for me. NEVER AGAIN!