TJ Chapman Auto

I had a very good experience with TJ Chapman Auto. They were very easy to talk to and very informative. I bought a 2018 Mazda 3 from them. The car runs great and I absolutely love it. Very good fuel economy compared to my last car. I had been in a car accident a few days prior to buying this car, which totalled my last car. TJ Chapman was nice enough to let me use the car to get to the bank so I could buy it. They were a little late getting my plates to me but still did it before my temporary expired. I would recommend them for Good customer service, not pushy salesman, and for having a good reliable vehicle available

We began with CarFax looking specifically for a Ford Explorer. When comparing prices, TJ Chapman Auto really stood out with their transparency, ROCK BOTTOM PRICES, with surprisingly low miles. We never heard of them before but wanted to give them a chance. WE DON'T REGRET IT! They were honest and disclosed much of their inventory have been involved in accidents. Their RESTORATION WORK is absolutely incredible. I have complete trust in the integrity of the vehicle and the integrity of the staff. We called ahead and confirmed they still had three Explorers left. Lori made sure they were cleaned up by the time we would arrive. NO PRESSURE SELLING. We talked as though we've been friends for a long time. We even discovered we had some mutual friends. The whole staff was incredibly accommodating. We paid cash which made paperwork signing take LESS THAN 30 MINUTES! I know it would have taken more time if we financed. THEY OFFER WARRANTIES AT KILLER PRICES. We found some mechanical and technical issues with the SUV. Before we signed we asked about those issues. The MECHANIC AND SERVICE TEAM DIDN'T HESITATE. They DROPPED EVERYTHING to make sure our Explorer was in tip top shape and that we were satisfied with the adjustments (some were minor). We had to leave before the detailing work could be done but scheduled a return appointment. We took the Explorer to the cabin which made it quite messy. We felt a little guilty bringing it back to have it detailed. MANNY IS AN UPBEAT AND SUPER NICE MAN. He made the Explore LOOK BRAND NEW! Manny and the rest of the service team is incredibly passionate in giving the customers a pristine vehicle. We may just have to take it to Manny anytime we feel like getting a full detail work done. I wonder if they offer that as a service? WE FEEL LIKE FAMILY NOW AND WILL ONLY GO TO THEM TO SERVICE (IN THE FUTURE) OUR NEW 2017 FORD EXPLORER.

Called on Wednesday, wired funds on Thursday, received car on Saturday in Denver. Bought car unseen, not disappointed, hi def photos helpful, received as expected. Smooth process, ways to get better, switch to individual messaging vs. business-wide, never actually knew who I was texting, also formalize funds wire instruction document. I've purchased several branded titles from a couple different dealers, would recommend and purchase from TJ Chapman again.

Here goes my first Google Review. (Yup, they did such a good job I'm caving in to write one) This dealership treated me exceptionally well! I bought a used Tesla from them and couldn't be happier. If you're in the market for one, check them out! To keep this review fair and honest, I'll list out where they could improve and then what they nailed. Suggestions for improvement: 1) Make sure the technology in Tesla listings is accurate. (If Full Self Drive is listed, even in the car, make sure it's fully enabled ;) ) 2) Consider purchasing sales management software that could help your sales reps stay up to date with their customers. (Jose was extremely helpful! But, he's got so many people to keep up with. Sometimes, I found myself following up with him or other sales guys in order to finish my deal.) 3) Dealership appearance. Perhaps patch the potholes in the car lot and improve the overall look a bit. On to where they killed it! 1) No pressure. Seriously! It's such a nice change to come to dealerships like this and not be treated like a piece of meat. You can browse at your leisure and take test drives without a sales guy. 2) Well priced Teslas that sell themselves. There's no way I could purchase one brand new and there are some awesome models here. Thanks to these guys, I got one in prime condition. 3) Very transparent on salvage titles. I've purchased 2 salvage titles before from other dealerships and never had a problem. But, they weren't nearly as transparent as this dealership was. 4) Extremely friendly and helpful salesmen. I think I'm understating it here, but they are truly a pleasure to work with! 5) They do right by the customer. My situation was unique. I ended up buying a Tesla which I thought had full self-drive. Until I drove it home and realized it didn't have it, I had done everything I could to see if the vehicle had it. I called them up the next day fully expecting to be out of luck on returning the car. To my great surprise, they honored me and took it back. Then, they helped me find a new one which ended up being an even better vehicle than the one I originally bought. I can't even begin to tell you how much they went above and beyond to earn my business and treat me right! As you can see, they aren't perfect and I gave some suggestions. But for me, their focus on trying to fix my situation and do right by their customer is what matters the most. Service like that makes me want to use them as my one and only dealership. After speaking with others that have bought from here, I'm finding that TJ really does try to do everything he can to work with you and resolve any concern. TJ may have earned a new customer for life.

Great buying experience working with Blake at TJ Chapman. Pickup was exactly as advertised and Blake answered all my questions and took extra pictures. I like the 3rd party inspection as well as the carfax reports being provided. Easy buying process over the phone and working with their local credit union to finance. Flew in and picked up the vehicle and enjoyed the drive back in a great truck.